Customer Experience (CX) Journey Mapping design is one of the most powerful tool customer-centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action.
Join us for this popular half day interactive workshop to learn the Connected Customer Experience Journey Mapping methodology to understand:
- What causes bad CX?
- What is the impact of bad CX?
- What does great CX look like?
- What is the benefit of great CX?
- How do you give your customers a great experience?
Through this workshop, you will learn:
- Hands-on experience of mapping customer journeys.
- Use of maps to diagnose customer experience issues and identify opportunities.
- Designing experiences that meet customer expectations and deliver business value
- How to introduce journey mapping into your organisation for immediate results.
- What a great -connected- customer journey can look like with Oracle's CX Cloud.
Working with peers and expert coaches, you will gain first-hand knowledge of the most engaging human-centred approach experience design: from the customer's point of view.
So come join us for Connected CX Journey Mapping Session! Spaces run out fast!