Overview
Join us at Oracle's Moorgate offices on Tuesday 17th November for a practical session on agentic AI. We'll show what it means for your business applications, where Oracle is taking AI across its stack, and how it's already changing the way service and field teams work.
See how organizations use service and field service for installations, planned maintenance, and issue resolution, while connecting frontline work with back-office processes such as parts, inventory, and billing. Explore how connected systems, workflows, and AI help organizations optimize field operations, reduce administrative costs, and build stronger customer relationships with better service.
What we'll cover:
Oracle's AI strategy - Oracle builds AI into every layer, from the cloud infrastructure it runs on to the applications your people use every day. Hear how that approach puts AI inside your existing processes and data, rather than bolting it on.
Agentic AI in Fusion Applications - AI agents can plan, make decisions and complete tasks inside the systems your teams already use. We'll explain what that looks like in practice, where it adds real value, and how to keep people in control.
AI in Service and Field Service - See how agents can handle routine customer requests, prepare responses and summaries for service agents, and help field teams with scheduling, job preparation and first-time fixes. The aim is faster resolution, less admin, and more time for the work that needs a person.
Who should attend? Heads of customer service and field service, contact centre and service operations leaders, transformation leads, and IT leaders who support service teams.