Overview
Managed Service Providers (MSPs) are navigating an industry shift with the convergence of IT, telecom applications, and cloud infrastructure. This change offers new opportunities for MSPs to help deliver people-centric, resilient enterprise solutions
and services. Customers are seeking faster onboarding, intelligent automation, cloud-native agility, and seamless digital integration, which raises expectations and creates new opportunities for MSPs.
Join us in Dallas for Oracle Communications MSP Day where we’ll bring together industry leaders and experts to discuss best practices for protecting, connecting, and integrating communications solutions across
your business.
Sessions will explore the challenges and solutions MSPs face with emerging AI technologies and hybrid cloud operations. Get insights into helping enable unified communications, modernizing contact center infrastructure, supporting
AI-enabled virtual agents, and streamlining operations.
Space is limited and participants must be registered to be admitted to the event.
This event begins in
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Agenda Welcome and Introductions
Speakers: Haitham Shubair, Vice President, Oracle North America Communications Sales and Jenny Drecoll, Regional Vice President of Alliances and Channels, Oracle Communications
Compelling Trends Driving the Evolution of the MSP Market
The Managed Service Provider market is undergoing a fundamental transformation — from managing infrastructure to engineering intelligence and business outcomes. This session explores the key trends reshaping the MSP landscape, including AI-driven automation,
unified communications, and embedded security. Discover how MSPs now sit at the intersection of software engineering and infrastructure, and why strong partnerships are essential to deliver scalable, secure,
and innovation-led services in this new era.
Speaker: Apoorv Gehlot, CEO, Matellio
Expanding Go to Market Opportunities
MSP must be agile; they need to find new ways to reduce costs, and they must continue to get closer to their customers. MSPs need help to meet their customers’ evolving needs and continue executing on their goals. Learn how Oracle provides holistic solutions,
guidance, and leadership. This session will offer an overview of the Oracle portfolio, OCI, and the OPN direction.
Speaker: Andy Tatum, Head of North America Session Delivery Consulting, Oracle Communications
Unifying UCaaS, CCaaS, AI, Compliance and More in a Simple SaaS-based Communications Orchestrator
MSPs need a multi-tenant platform that streamlines, scales, and supports the monetization of voice solutions. With centralized management, intuitive onboarding, and seamless integration—across on-premises systems, UCaaS/CCaaS platforms, and advanced services
like voice AI and compliance—MSPs can efficiently manage and automate voice services in diverse environments.
Speakers: Robert Holt, Senior Director, Product Management Strategy, Oracle Communications and Ted Smith, Senior Director of Solution Architecture and Strategy, Oracle Communications
MSP Differentiation - The Flexibility to Build Customized Solutions Based on Customer Needs
MSPs need secure, carrier-grade platforms to develop and deploy next-generation AI services—such as voice, video, and messaging—across both IP and legacy networks. Oracle delivers high availability, scalability, and support for virtualization and cloud-native
deployments, along with integration and service customization options to enhance service delivery and streamline operations. By leveraging Oracle’s expertise in cloud, automation, and integration, MSPs can accelerate
time-to-market, reduce operational complexity, adapt to new technologies, and better meet evolving customer needs in the telecom sector.
Moderator: Doug Tait, Director of Product Marketing, Oracle Communications
Panel: Apoorv Ghelot, CEO, Matellio, Bryan Mack, Principal Sales Consultant, Oracle Communications, Robert Holt, Senior Director, Product Management Strategy, Oracle Communications, and Trent Brown, Channel Sales Director, Oracle Communications
Evolution of the SBC with a Next Generation Cloud Native Solution
As technology evolves, CSPs, MSPs, and enterprises are adopting cloud native environments for greater agility and flexibility. Cloud technology, valued for its cost-effectiveness and scalability, is accelerating this transition. Learn how Oracle has enhanced
its products to help improve functionality and operational efficiency in voice networks. While a cloud native approach can offer these benefits, they can also increase operational complexity and the pace of
change, creating opportunities for MSPs to assist organizations with migration and management.
Speaker: Liz Osborn, Principal Product Manager, Oracle Communications
Enhancing MSP Capabilities with Oracle’s OCI and Analytics
Oracle Session Delivery Management Cloud (Oracle SDM Cloud) is a SaaS management and monitoring solution for the Oracle Communications session delivery product portfolio. Built on Oracle’s next generation cloud infrastructure, learn how Oracle SDM Cloud
can help minimize operational costs in an agile, reliable, and secure way.
Speaker: Bryan Mack, Principal Sales Consultant, Oracle Communications
Fireside Chat: Next Generation MSP Architecture - Cloud and AI This fireside chat spotlights use cases that elevate MSPs from traditional vendor to strategic partner: orchestrating unified communications across silos, modernizing contact centers to a cloud-native AI driven customer experience, and enforcing end-to-end network compliance across disparate voice systems. We’ll cover cross-tenant observability to stabilize SLAs, automation-led remediation, and data-driven cost control. Expect actionable reference patterns and KPIs showing how integrated voice, cloud, and AI drive efficiency, trust, and measurable revenue growth. Moderator: Bryan Mack, Principal Sales Consultant, Oracle Communications
Panel: Andy Tatum, Head of North America Session Delivery Consulting, Oracle Communications and Ted Smith, Senior Director of Solution Architecture and Strategy, Oracle Communications
Bringing It All Together - Enablement/Go-to-Market Path
While the MSP landscape is rich with opportunity, it is not without challenges. Oracle is partnering with MSPs to address these challenges and drive opportunity to accelerate revenue generation, outpace complexities, differentiate every service, optimize
resource utilization, and achieve agility and resilience. Speaker: Haitham Shubair, Vice President, Oracle North America Communications Sales
Featured speakers
Apoorv Gehlot CEO of Matellio
Apoorv Gehlot is a seasoned technology executive with a strong background in software innovation and solution development. Before founding Matellio, he partnered with a number of federal, state, and local agencies to design solutions that made spatial
data exponentially easier to access, enabling optimization in various public interest applications, including emergency preparedness, public infrastructure, and information transparency. As the founder of Matellio,
he bootstrapped the company and scaled it into a multi-specialty, product-engineering-focused firm, driving innovation in communication solutions, AI, cloud and digital transformation. Today, he remains deeply involved
in strategy, operations, and engineering, spearheading initiatives in building strategic partnerships, AI-driven software development and market expansion to deliver measurable success for clients.
Trent Brown Channel Sales Director, Oracle Communications
Trent Brown is an accomplished sales and channel leadership professional serving as Channel Sales Director at Oracle, where he drives growth and strategic partner engagement across key regions and markets. In his role at Oracle, Trent leads MSP initiatives that strengthen channel partner relationships, accelerate go-to-market execution, and expand adoption of Oracle’s enterprise technology solutions. With a strong foundation in sales strategy, partner development, and integrated technology solutions, Trent brings a consultative approach to building impactful alliances between Oracle and its ecosystem of managed service providers, resellers, and systems integrators. His focus centers on empowering partners to co-deliver value to customers, harness emerging trends like cloud transformation and AI-enabled infrastructure, and capture expanding market opportunities. Based in the Dallas-Fort Worth area, he combines deep industry knowledge with a commitment to driving measurable business outcomes for both Oracle and its partners.
Jenny Drecoll Regional Vice President of Alliances and Channels, Oracle Communications
As Regional Vice President of Alliance and Channels for Oracle Communications, Jenny leads the partner management team and strategic direction for the partner ecosystem in North America. She is responsible for driving go-to-market strategies with technology partners, system integrators, MSPs and the broader channel ecosystem, to accelerate partner/customer success and expand Oracle’s market presence in cloud, network, and communication solutions. With over 20 years of experience in the technology sector, Jenny has a proven track record of building high-performing teams, forging successful alliances, and delivering significant revenue growth through partner collaboration. Prior to joining Oracle, she held Channel and Field leadership positions at Avaya, Ribbon Communications, and Dialogic, where she developed and managed sales/A+C teams, large-scale channel programs and strategic initiatives in competitive markets.
Rob Holt Senior Director, Product Management Strategy, Oracle Communications
Rob Holt is a distinguished leader in the telecommunications industry and currently serves as Senior Director of Product Management Strategy at Oracle Communications. With experience spanning the carrier space, major telecom vendors, and startups since 1992, Rob has spent over a decade at Oracle shaping strategy for carrier and enterprise communications, including cloud solutions. He has led key innovations in SIP interconnection, Network Functions Virtualization (NFV), and the integration of AI-driven services into communications orchestration. A frequent speaker and moderator at leading industry events, Rob focuses on modern architectures such as UCaaS, CCaaS, carrier services, and network modernization, and played a fundamental role in launching Oracle’s Intelligent Communication Orchestration Network Cloud Service.
Bryan Mack Master Principal Sales Consultant, Oracle Regulated Industries
Bryan Mack is a technology leader and Master Principal Sales Consultant at Oracle, dedicated to delivering business outcomes for managed service providers by aligning Oracle technologies with partner and customer needs. With nearly 20 years of industry experience—including almost nine years at Oracle—Bryan is passionate about continual learning and building strong alliance and channel partnerships.
Bryan began his technology journey as a Network Administrator at Kent State University. He went on to serve as VP of Technology at Simcon Technologies, CTO at The T1 Company, and consultant for Cisco Systems’ Advanced Services Team, supporting large-scale projects for major clients such as Bank of America’s Global Wealth and Investment Management group. Across these roles, he led strategic initiatives in network, communications, security, and cloud for managed service providers.
Liz Osborn Principal Product Manager, Oracle Communications
Liz Osborn leads Oracle’s Cloud Native Session Border Controller portfolio. With 24 years of industry experience, including 18 years at a tier 1 wireless carrier, Liz specializes in cloud native transformation for real-time media and SBC call processing.
She is passionate about showing MSPs that cloud native is more than a platform change. It’s a new methodology that drives agility and efficiency.
Haitham Shubair Vice President, Oracle North America Communications Sales
Leading Oracle Communications’ charge in North America, Haitham’s focus lies in revolutionizing telecommunications through cutting-edge 5G core, Digital Business Customer Experience, and AI-powered Voice Orchestration platforms. Steering transformative go-to-market strategies with a combination of Direct-Touch and Partner-first approaches, he and his team are pivotal in modernizing infrastructures and driving digital business experiences for service providers and enterprises alike. Equally important, they partner with Oracle Communications’ MSP partners, ISVs, and alliances to empower innovative AI-enabled voice solutions for all enterprise industries. Recognized for their collaborative efforts, Haitham leads a team who is not just chasing targets but enabling a future of connectivity that positions Oracle at the forefront of network and IT transformation. This commitment to innovation and customer/customer’s success defines his transformative approach in building world-class teams and bringing organizations together to serve the greater good.
Ted Smith Senior Director of Solution Architecture and Strategy, Oracle Communications
Ted is a visionary leader in the enterprise communications industry, boasting over 25 years of expertise in driving innovation and growth. As a seasoned veteran of the sector, he has held key roles with prominent infrastructure and PBX vendors, Communication
Service Providers (CSPs), and has spent the past 12 years at Oracle, where he played a pivotal role in shaping the communication organization’s AI strategy. As a trusted advisor to the Oracle Communications division,
Ted has spearheaded the development of integrated solutions that bridge the gap between XCaaS vendors, public clouds, and ecosystem partners. His team's focus on Enterprise and Service Provider communication infrastructure,
5G, and IoT has yielded groundbreaking results, and he continues to push the boundaries of what's possible in the industry. A true thought leader, Ted is dedicated to identifying and capitalizing on emerging trends
and opportunities, driving the creation of innovative products and new markets that are redefining the future of enterprise communications.
Andy Tatum Head of North America Session Delivery Consulting, Oracle Communications
Andy Tatum leads the session delivery technical solution organization for Oracle Communication in North America. Andy’s tenure at Oracle spans 15 years coming from the Acme Packet acquisition in 2013. During that time, he has served roles in alliance
& channels, global solutions architecture and now in management for 8 years. Prior to Oracle, Andy supported hosted PBX architectures and deployments with Alcatel Lucent, New Global Telecom and AT&T.
Doug Tait Director, Product Marketing, Oracle
Doug Tait drives the market strategy and tactics for Cloud Communications, Security, Networks, and AI. Prior to Oracle, he was the director for Global Telecom Markets at BEA and founded the JAIN initiative defining Java™ technology for communications
at Sun. He organized international standards, community, and user group meetings for creating standards and driving the communications market toward standard based interfaces, platforms, and protocols.