Oracle Siebel CRM - AI & Innovation Summit

23 September, 2025 | 9:00 AM - 3:00 PM

Hyatt Hotel Canberra
120 Commonwealth Avenue, Canberra ACT 2601, Australia

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Oracle Siebel CRM - AI & Innovation Summit

23 September, 2025 | 9:00 AM - 3:00 PM

Hyatt Hotel Canberra
120 Commonwealth Avenue, Canberra ACT 2601, Australia

View your email for Registration status

Unlock the Future of Siebel CRM

Join us at the Siebel CRM AI & Innovation Summit to explore the latest in product strategy, innovation, and roadmap updates.

Discover how to bring AI into your Siebel CRM deployment, modernise your application stack, and transition to a cloud-native architecture - all while leveraging Oracle Cloud to enhance customer experiences and drive long-term value.

This exclusive event connects Oracle product experts, implementation leaders, and public sector innovators across Australia to share insights and success stories that matter.

Why Attend

See what’s next: Get the latest updates on the Siebel CRM roadmap and upcoming innovations.
Learn from your peers: Hear real-world success stories and collaborate with other public sector leaders.
Go smarter with AI: Discover how AI is being used in Siebel CRM today, with practical use cases for government and enterprise.
Enhance citizen engagement: Learn how to integrate CX solutions that improve public service delivery.
Modernise your platform: Get expert advice on transitioning to a cloud-native architecture.
Reduce costs: Learn how to optimise your Siebel CRM implementation for long-term efficiency.

Places are limited — register now to secure your spot.

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Registration

Welcome & Introductions

Richard Gray (Strategic Client Director, Oracle)

Introductions and Goals for today’s event

Executive Briefing: Industry trends and strategy

Roshan Alexander (Senior Principal Product Manager, Siebel CRM, Oracle)

Discover how Oracle Siebel CRM supports evolving industry and government needs through scalable, data-driven engagement. From citizen services, case management, and fraud detection in the public sector to hyper personalized experiences, integrated service, and revenue growth in industries—Siebel CRM remains a powerful platform for digital transformation and operational excellence.

Revolutionize your Siebel CRM with AI today

Roshan Alexander (Senior Principal Product Manager, Siebel CRM, Oracle)

AI isn’t tomorrow, it’s here now. Learn how to turn your Siebel CRM into a smart “system of intelligence” by putting enterprise data to work. From online self service to call centre agents, this session shows how AI features can make your Siebel environment more powerful, productive, and user-friendly today.

Morning break

Gain Agility and Reduced Costs with Siebel Cloud Native

Kumaresh Bagchi (Director Product Management, Siebel CRM, Oracle)

Moving to the cloud doesn’t just cut costs - it makes your Siebel CRM faster, more efficient, and easier to run. Learn how Oracle’s cloud strategy helps Siebel customers modernise architecture, improve performance, and gain flexibility by running cloud-native deployments on OCI.

Maximizing Reliability: Cloud Native Observability & Coherence Caching

Kumaresh Bagchi (Director Product Management, Siebel CRM, Oracle)

Discover practical techniques using Grafana, Prometheus, and Coherence caching to boost system performance, reliability, and 24/7 operation of cloud-native architectures.

Lunch

Enhancing Customer Centricity with Siebel UX & Oracle CX

Roshan Alexander (Senior Principal Product Manager, Siebel CRM, Oracle)

Proven best practices and innovations to enhance user experience and improve productivity. Easily augment Siebel with Oracle CX and PaaS applications. Government use cases, benefits & payment calculation, application capture, intelligent Field Service and faster knowledge access.

Intelligent Data Archival

Kumaresh Bagchi (Director Product Management, Siebel CRM, Oracle)

Discover the latest Data Archival solution and learn efficient strategies to manage storage and replace expensive custom approaches for architectural optimization.

Adopting New Innovations without Disruption

Kumaresh Bagchi (Director Product Management, Siebel CRM, Oracle)

Streamline Siebel CRM updates and innovation adoption with enhanced RepositoryUpgrade making monthly updates smoother, minimise conflicts, and speed up innovation. Discover best practices for DevOps, CI/CD pipelines, and keeping your Siebel CRM agile without disrupting business operations.

Expert Strategies for Modernization

Oracle Consulting

Explore real-world CI/CD automation success stories and gain actionable guidance for building DevOps pipelines that enhance speed, scalability, and reliability in your organization.

Anything is Possible

Roshan Alexander (Senior Principal Product Manager, Siebel CRM, Oracle)

Our vision of Siebel is more than just CRM, but a flexible, intelligent platform ready for the future. Learn how Siebel’s open architecture, cloud options, and integration choices make it uniquely adaptable and a smarter choice for lower risk modernization.

Close

Featured speakers

Richard GrayStrategic Client Director, Oracle

Roshan Alexander Senior Principal Product Manager, Siebel CRM, Oracle

Kumaresh BagchiDirector Product Management, Siebel CRM, Oracle

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In addition, by accepting or declining this invitation, you also acknowledge and consent to Oracle disclosing information about this offer, including your personal information, if Oracle is required to do so under any law, government directive or official request.

Please contact Lyn Ward at lyn.ward@oracle.com with any questions or concerns about this disclosure.

Oracle Siebel CRM - AI & Innovation Summit

Dear xx xx,
Your registration is pending for the upcoming event.

Oracle Siebel CRM - AI & Innovation Summit

Unlock the Future of Siebel CRM

This event begins in