Oracle Finance and Customer Experience Forum

Caroline Buckland
Head of Global Fan Engagement, Red Bull Racing & Red Bull Technology

Sean Humphreys
Group Customer Care & CX Director, COO Financial Services, The Very Group

Sean has over 30 years’ experience working in the financial services industry for organisations such as MBNA, Bank of America and Lloyds Banking Group. He’s the Group Customer Care director of the Very Group and Chief Operations officer of the financial services arm of Very, overseeing all of the Group Operations of 1200 people.

An award-winning leader of customer service and experience centres, Sean has an extensive track record across all aspects of customer operations, including transforming the customer experience, reducing complaints, increasing sales and NPS.

Ian Sharratt
Financial Services Partner, PwC

Ian is a partner in PwC UK Financial Services Consulting practice with a proven track record of advising clients and over 20 years of successful large-scale finance programme delivery powered by Oracle technologies.
He has significant consulting experience working with global clients across Europe, APAC and US working across Private and Financial Services clients and has worked extensively with Oracle on their industry and cloud roadmaps.

Enzo Tolino
Senior Vice President for Global Business Finance, Oracle

Enzo is Senior Vice President for Global Business Finance at Oracle, with responsibility over the Europe, Middle East, and Africa (EMEA) region.

His role involves managing and leading Oracle’s finance organisation across EMEA, providing both internal and external support to the business at all levels by leveraging an integrated, local and centralised finance team across Oracle. Enzo is also part of the Global Finance Management team, driving efficiencies and increased service levels through standardisation, centralisation, and automation.

Enzo has more than 20 years of experience working in the IT industry, having held senior finance positions at Sun Microsystems, EDS, McDonnell Douglas, and Rolls Royce. He joined Oracle through the acquisition of Sun Microsystems, where he held a number of senior finance positions including the role of Finance Director, Emerging Markets, Europe, the UK, and Ireland.

Enzo is a qualified accountant and a member of the Chartered Institute of Chartered Management Accountants. He holds a business honours degree in Business Management.

Siobhan Wilson
Senior Vice President, Customer Office of EMEA Applications, and Country Leader UK

Siobhan is responsible for the ongoing success and happiness for EMEA Application clients, she drives this through a relentless obsession for a client first culture within Oracle. Responsibilities include driving the Customer Experience to ensure the successful adoption and continuous use of our SaaS Services as well as growing our cloud revenues for EMEA.

As UK country leader, Siobhan leads through her passion and energy for employee, client and community experience, wellbeing, and inclusion.

Siobhan joined Oracle in the year their internet strategy was released in 1995 and from that time Siobhan has, and continues to, champion innovation, collaboration, and partnership to respond to the ever-evolving dynamics of technology.

Emma Sutton
Global Customer Success, Oracle

Anyone that meets Emma, will be greeted by her unwavering passion, energy, and commitment to customers. Throughout the lifecycle of transformation, Emma’s focus is on a one oracle approach ensuring customer success. Creative and innovative solutions during ideation, through implementation and then enabling them to utilise their chosen solutions for greater adoption, engagement & performance.

Before Oracle, Emma was an early adopter of the role of ‘Chief Customer Officer’ in financial services. There, she led their industry recognised ‘customer first’ transformation, as well as serving on their Pension Trustee Board.

When not talking all things customer, Emma serves on the UKI Culture & Inclusion board promoting and encouraging ‘Allyship’ and continues to shape industry thinking as an active member of many CX industry forums.

Jennifer Toomey
Vice President, Product Marketing, Oracle

Jennifer is Vice President of Product Marketing at Oracle Corporation, where she leads a team responsible for thought leadership, messaging, go-to-market strategies, and sales enablement for Oracle’s cloud ERP and enterprise performance management (EPM) applications. Jennifer is a frequent speaker at Office of Finance events and has more than 25 years of experience in enterprise software. Jennifer has a BA degree from Harvard University and an MBA from MIT's Sloan School of Management

Andy King
Senior Director of EPM Product Management, Oracle

Andy expertise as Oracle’s Senior Director of EPM Product Management spans 28 years—working with Oracle EPM/Hyperion products as a client, partner, and employee. He has led and delivered hundreds of solutions across many sectors and use cases in EMEA, aligned to partner organisations, practices, internal developments, implementations, delivery teams, and pre-sale engagements. Andy helps manage the entire Planning product suite, while also leading Oracle’s sustainability/ESG reporting and planning solutions around the world.

Bruce Dodworth
Managing Director, Sea Glass

Bruce is a facilitator, writer, presentation skills trainer and former business journalist with over 30 years of communications experience.

From 1996-2003 Bruce ran PR at MullenLowe in Boston, USA working on HP, GM and the US Defense Dept. From 2003-06 he was MD b2b and then Group Strategy Director of Bite Communications in London. While at Bite he directed PR campaigns for Samsung, Autonomy, Virgin Active, DHL, Dolby, Gallup Consulting and BT.

In 2006 he founded Sea Glass. Bruce has facilitated board offsites for MasterCard, sales meetings for Eli Lilly/Novartis, industry roundtables for Sky, conducted several Medical Advisory Panels at the Royal Pharmaceutical Society and run a Government IT Procurement Roundtable.