Join Oracle to discuss unlocking the power of data for your customer experience

July 4, 2024
12:00 PM - 5:00 PM

Knightsbridge, Moorgate
The Helicon Building, 1 South Pl
London EC2M 2RB
United Kingdom

Join Oracle's CX Transformation and CX Business Adoption Consulting experts as we explore the landscape of customer data in 2024. Engage with industry leaders as they share their approaches for effectively leveraging customer data amidst evolving challenges. Acquire actionable insights for utilizing data for your organization's CX initiatives and demystifying the complexities of data transformation.

This free event provides a platform to address common challenges faced in the CX community and access valuable resources and ongoing support to empower your data journey. The event will provide you with an opportunity to:

Meet industry leaders navigating the challenges of leveraging customer data
Gain practical advice on how to approach data for your organisation
Discuss integrating customer data insights into your CX initiatives
Demystify data transformation and address challenges head on
Explore shared challenges with our CX community
Access resources and ongoing support to fuel your data journey

Don't miss this opportunity to navigate the future of CX with Oracle's expert guidance and industry expertise.

12:00 p.m.

Lunch

1:00 p.m.

Introduction and welcome
Kate Loren, Head of CX Business Adoption (CX|BA) Oracle Consulting

1:25 p.m.

Fireside chat with Lloyds Banking Group:
A data journey: From challenges to outcomes

2:00 p.m.

Panel Discussion with Oracle Red Bull Racing and Sail GP:
Unlocking a 360 approach to Data:
Navigating insights across industries

2:45 p.m.

Interactive session. Get your Data Foundation right before tackling AI
Franco Loos & Thomas Mould, CX|BA Oracle Consulting Senior Principal Consultants

4:00 p.m.

Closing keynote
Mine Dogan, Oracle Transformation Director
Kate Loren, Head of CX Business Adoption (CX|BA) Oracle Consulting

4:15 p.m.

Networking drinks

May 7

10:00 am

Networking breakfast

11:00 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Break

4:00 pm

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

5:45 pm

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

May 8

10:00 am

Networking breakfast

11:00 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Break

4:00 pm

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

5:45 pm

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

May 9

10:00 am

Networking breakfast

11:00 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Break

4:00 pm

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

5:45 pm

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

Marek Borowik
Director of Fan Engagement and Event Experience, SailGP

Nic Travis
Interim Consumer Marketing Director, Lloyds Banking Group

Caroline Buckland
Head of Global Fan Engagement, Oracle Red Bull Racing

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