Oracle Supply Chain and CX Customer Club

Join Oracle and your senior leader peers for our quarterly Supply Chain and CX Customer Club. This session will be in collaboration with Cranfield University and our partners Trinamix and InspireXT. The following topics will be covered:

a) Supply chain trends, including the concept of a ‘Supply Chain Readiness Level’
b) Integrated customer service and supply chain strategies
c) ‘Everything everywhere all at once’ - multi-channel success through creation of an on-demand single view of product, inventory, and orders

Supply Chain Trends / Readiness Level Concept
The concept of Technology Readiness Level (TRL) and Manufacturing Readiness Level (MRL) to assess the maturity of product and process design have been around for ages. However, no such measure exists for Supply Chain Design. Cranfield University Supply Chain Research Centre has been working on this concept and will provide an overview of this concept, along with a view on the broader trends and some of the research work that they are doing.

Integrated Customer Service and Supply Chain Strategies
In today's rapidly changing business environment, staying ahead of the curve requires innovative customer service and supply chain strategies. By integrating advanced asset management, responsive customer service, and skilled field service technicians, businesses can shift from a cost centre to a profit centre. Organising logistics, manufacturing, and sales further enhances field service operations, helping reduce revenue leakages, boost warranty, and enhance profitability. Moreover, this holistic approach not only improves the bottom line but also elevates customer service levels.

Trinamix, one of Oracle’s leading end-to-end implementation partners, will share their learnings and experiences from various CX/SCM deployments across industries and geographies.

a) Drivers of integrated field service, asset management and maintenance deployments across different industries: how and why your peers at different maturity levels are deploying CX and SCM in their cloud transformation journey.
b) Lessons Learnt: how companies can be successful in their transformation journey to Oracle Cloud. The team will share lessons learned, typical execution challenges, and key success factors.
c) New Technologies & Trends in Service/Asset/Maintenance: a forward-looking session that will include the latest trends and real-life use cases of mature organisations leveraging the latest CX technologies.

Everything Everywhere All at Once - Underpinning multi-channel success through creation of an on-demand single view of product, inventory, and orders.

InspireXT, one of Oracle’s Supply Chain partners, will share multi-industry observations, learnings and customer stories on the import and enablement of an informed Single View.
a) The benefits for the customer and the bottom line.
b) Elegantly managing the channel proliferation within a harmonised global supply chain.
c) “Say Do” – keeping your delivery promises.
d) PIM – accelerating the Innovation to Cash Journey.
e) Inventory optimisation and the logistics of ‘anything from anywhere’.

Product Roadmap Update:
The last part of the session will be covered by Oracle experts which will include product updates and a future roadmap.