Chatbots have quickly become a critical platform for interacting with users, customers, and prospects. Organizations can now engage customers and employees in a proactive, personalized way, at scale across web, mobile, and messaging platforms.
Customer Experience Management chatbots deliver engaging experiences while scaling up with automation. Provide customer insights to your sales and marketing teams.
Enhance customer experiences while improving help desk efficiency with a digital assistant that offers prebuilt integration with Oracle Service Cloud (RightNow) for a seamless chabot-to-agent exchange. The open, cloud-based platform also makes it easy to integrate other call-center apps.
Oracle Product Management is pleased to invite Oracle CX Partners to attend a 1 day hands-on workshop on how to extend CX applications with Chatbots.
- Web based training with presentations, demos, and hands-on labs
- Attendees will receive training environment login during the workshop
- Oracle CX Partners
- Consultants and Architect with technical background
Workshop is free of charge, except in case of cancellation fee € 150 or no-show fee € 600! Please be aware that we will NOT answer questions via e-mail with details you can find on the registration page. If you are not yet a member, we would like to invite you to join the Oracle Developer Partner Community.
Agenda (10:00-14:00 Pacific time):
10:10-10:40 ODA Overview
10:40-11:40 Hands-on: Build Your First Skill (or more advanced)
12:10-12:30 Agent handover approaches & Oracle Knowledge
12:30-13:30 Hands-on: DA as an Agent
13:50-14:00 Wrap Up