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This session will examine Salesforce, ServiceNow, Zendesk, Microsoft, Oracle and other CX Service competitors. We will review current customer service trends and you will learn how Salesforce and other leading vendors are positioning against Oracle. You will also learn the key strengths and advantages of Oracle’s CX solutions. Our featured guest is Shilo Thomas, Oracle’s global CX analyst. Shilo has worked ten years for Oracle, has deep expertise in Service Management, and has focused on the last two years in Oracle Competitive Intelligence.This Oracle CX Cloud session will cover:
Event fee
No fee for active Oracle PartnerNetwork (OPN) Members.
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Registration: This event is restricted to active OPN Members. When registering, you will be asked to login using an Oracle single sign-on account that is registered to an active OPN Company ID. If you do not have an Oracle account that has been registered to your OPN Company ID, please create / setup your account from Oracle Partner Store. Note: Only business email addresses are accepted for event registration. Don’t Know Your Company ID? Please contact Partner Assistance
9:00 am
Networking breakfast
11:00 am
Panel discussion and Q&A Thomas Kurian, EVP, Oracle
2:30 pm
Break
4:00 pm
Keynote: Surpassing Expectation with Oracle's Customer Service Thomas Kurian, EVP, Oracle
5:00 pm
Partner Keynote: Offerring Robust Solutions for Today John FPO Smith, CEO Delloite
10:00 am
5:45 pm
Chris Tonas Vice President, Mobility and Development Tools, Oracle
Biography: Chris Tonas is Vice President of the Mobility and Development Tools organization at Oracle. Mr. Tonas has spent his career focused on helping developers be more productive, with 18 years at Oracle and more than 20 industry years focused on tools, frameworks, and platform.
Mr. Tonas is responsible for the development and go-to-market for Oracle's Mobile Suite along with the cloud and on-premise Development Tools for the greater Oracle platform. His organization supports the application development efforts of Oracle's customers as well as those for internal teams, like the Oracle Fusion Applications, and participate in numerous open source activities in the Java, Apache, and Eclipse communities.
Vikas Anand Sr. Director, Integration Products, Oracle
Biography: Vikas Anand, Sr. Director, Integration Products at Oracle. He leads overall product management & strategy for Oracle SOA Suite and Integration Cloud Service. Mr. Anand leads a team of seasoned Product Managers in charge of Oracle Fusion Middleware integration products:Integration Cloud Service, SOA Suite, BPEL, Service Bus, B2B, Stream Explorer, MFT, API Management, Oracle SOA Suite for Healthcare, Adapters for Cloud and Applications integration etc.
Since joining Oracle in 2003, Mr. Anand has held various positions in product development, product management and strategy positions in different geographies. Prior to Oracle, Mr. Anand has worked in product & project development, and IT in Fortune 100 firms. In these roles he worked across diverse domains like Supply Chain Integration, Sales & Marketing Automation, Global Marketplaces & Industry verticals. He also developed software products as a part of a startup.
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