What is the difference between a good bot and great bot? It is the design: design of intents, utterances and conversations which are as important as the design of your integration or security. In this session Grant Ronald, Director of Technical Center of Excellence for digital assistants at Oracle, focuses on the key design decisions you need to make when building conversational digital assistants. You will learn about the most critical factors in designing conversation, best practices for designing intents, training your model, and the strategies for handling disambiguation, errors and keeping the user engaged. By learning these best practices now you can better ensure you build an awesome conversational experience.
Schedule: August 18th 2020 16:30-17:30 CET (Berlin time)