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Utility providers are leveraging Chatbot technology to deliver a better overall customer experience, as well as improve on operational costs. With Oracle’s Digital Assistant, Utility companies can improve customer interaction by offering better and faster response times to queries, as well as offering a simple, streamlined customer experience that enables self service in the first instance. Oracle’s Digital Assistant customers have realized a 47% reduction in call centre volume, while also significantly reducing call centre wait times for their customers. This has not only improved customer retention, but has also contributed to significant cost savings. Schedule: Aug 25, 2020 01:00 PM Canberra, Melbourne, Sydney
Harness the power of instant messaging and intelligently engage with your customers and employees Over 4.1 billion users around the world are on instant messaging and chat apps at any moment in time. There is a significant generational shift away from mobile apps and self-service – people want and expect the instant engagement that only messaging apps can provide. In addition, there has been an explosion in virtual private assistants (VPAs) becoming commonplace in people’s cars and homes. Instant messaging users who use these channels to converse with their friends and family also want to use the same channels, with the same familiar user experience, to instantly communicate with organisations. In short, these channels are rapidly becoming the next browser.For more information please visit the Magia website here.
Networking breakfast
Panel discussion and Q&A Thomas Kurian, EVP, Oracle
Break
Keynote: Surpassing Expectation with Oracle's Customer Service Thomas Kurian, EVP, Oracle
Partner Keynote: Offerring Robust Solutions for Today John FPO Smith, CEO Delloite
9:00 am
11:00 am
2:30 pm
4:00 pm
5:00 pm
10:00 am
5:45 pm
Surend Dayal Chief Executive Officer Magia Solutions
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