Sales & Service: Service Workshop

Multiple sessions

Highlights

Event Region	Time Zone	Location	Duration	Start Date	End Date	Timing	Register
APAC	India Time	Online	4 Days	March 30, 2020	April 2, 2020	09:00 - 13:00	Register
AMERICAS	US Central	Online	4 Days	February 17, 2020	February 20, 2020	09:00 - 13:00	Register
EMEA	CET/CEST	Online	4 Days	January 20, 2020	January 23, 2020	09:00 - 13:00	Closed
EMEA	CET/CEST	Online	4 Days	November 18, 2019	November 21, 2019	09:00 - 13:00	Closed
AMERICAS	US Central	Online	4 Days	October 28, 2019	October 31, 2019	09:00 - 13:00	Closed
APAC	India Time	Online	4 Days	September 16, 2019	September 19, 2019	09:00 - 13:00	Closed
AMERICAS	US Central	Online	4 Days	August 5, 2019	August 8, 2019	09:00 - 13:00	Closed
EMEA	CET/CEST	Online	4 Days	July 1, 2019	July 4, 2019	09:00 - 13:00	Closed
AMERICAS	US Central	Online	4 Days	June 10, 2019	June 13, 2019	09:00 - 13:00	Closed

Pre-requisites

Participants must have prior experience of implementing any CX Applications (Oracle or non-Oracle)

Course Offering

This is a use-case driven implementation focused 4-Day workshop highlighting the business process flows, best practices, implementation considerations and typical cut-over activities while covering the following topics:

Security
Service Requests
Queues
Omni Channels
Email Templates
Real Time Interactions
Chat
Call Flow
Action Plans
Productivity Tools
Knowledge
Tailoring the UX
Digital Customer Service
Integrations
BU SR Security
Workflows

Workshop Format

Approximately 4 hours per day of live use-case discussions, presentations & demos followed by off-line hands-on labs
Participants will be provided with access to environment & supporting content including student guides, activity guides etc.
Live Q&A chat with the presenters during the presentations and off-line forum support
Participants have the opportunity to bring and discuss specific use case scenarios with product experts

Expected Outcome

Participants will learn how to implement Sales & Service: Service

Registration

Click on 'Register' next to the workshop that you would like to attend.
Please check possible conflicts with local holidays before registering. Note that some Workshops will take place from Sunday to Thursday.
Upon Approval participant will receive an email Confirmation. The Confirmation email will contain all logistical information required. Should a Workshop be full, Candidates will be placed on a Waiting List and will be informed. It is recommended that Partners register as soon as possible in order to secure seats in the Workshops.

Oracle Profile Badging

When registering for this event you will be asked to login using an Oracle corporate single sign-on account. Partners can verify existing accounts or create new accounts using their business email address on the Oracle PartnerNetwork portal. Please note that only business email addresses are accepted for registration to our events.

May 6

9:00 am

Networking breakfast

9:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

10:00 am

Break

10:30 am

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

11:00 am

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

11:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

5:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

May 7

9:00 am

Networking breakfast

9:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

10:00 am

Break

10:30 am

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

11:00 am

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

11:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

5:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

May 8

9:00 am

Networking breakfast

9:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

10:00 am

Break

10:30 am

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

11:00 am

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

11:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

5:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

May 9

9:00 am

Networking breakfast

9:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

10:00 am

Break

10:30 am

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

11:00 am

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

11:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

5:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

May 10

9:00 am

Networking breakfast

9:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

10:00 am

Break

10:30 am

Keynote: Surpassing Expectation with Oracle's Customer Service
Thomas Kurian, EVP, Oracle

11:00 am

Partner Keynote: Offerring Robust Solutions for Today
John FPO Smith, CEO Delloite

11:30 am

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

12:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

1:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

2:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

3:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

4:30 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

5:00 pm

Panel discussion and Q&A
Thomas Kurian, EVP, Oracle

Speakers

Chris Tonas
Vice President, Mobility and Development Tools, Oracle

Biography:
Chris Tonas is Vice President of the Mobility and Development Tools organization at Oracle. Mr. Tonas has spent his career focused on helping developers be more productive, with 18 years at Oracle and more than 20 industry years focused on tools, frameworks, and platform.

Mr. Tonas is responsible for the development and go-to-market for Oracle's Mobile Suite along with the cloud and on-premise Development Tools for the greater Oracle platform. His organization supports the application development efforts of Oracle's customers as well as those for internal teams, like the Oracle Fusion Applications, and participate in numerous open source activities in the Java, Apache, and Eclipse communities.

Vikas Anand
Sr. Director, Integration Products, Oracle

Biography:
Vikas Anand, Sr. Director, Integration Products at Oracle. He leads overall product management & strategy for Oracle SOA Suite and Integration Cloud Service. Mr. Anand leads a team of seasoned Product Managers in charge of Oracle Fusion Middleware integration products:Integration Cloud Service, SOA Suite, BPEL, Service Bus, B2B, Stream Explorer, MFT, API Management, Oracle SOA Suite for Healthcare, Adapters for Cloud and Applications integration etc.

Since joining Oracle in 2003, Mr. Anand has held various positions in product development, product management and strategy positions in different geographies. Prior to Oracle, Mr. Anand has worked in product & project development, and IT in Fortune 100 firms. In these roles he worked across diverse domains like Supply Chain Integration, Sales & Marketing Automation, Global Marketplaces & Industry verticals. He also developed software products as a part of a startup.

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