The future of customer service, is no service.
Customer service is undergoing an exciting evolution as companies embrace the strategic principles of experience and centricity. This evolution is pushing companies to think beyond accepted boundaries and design customer experiences that have relevance today and elasticity for the future. With the market place being more and more cluttered every day and every competition trying to provide the best customer experience possible, how do we stay ahead the curve and drive innovation that will turn into revenue?
Join us at Alto Events where Jeff Wartgow, Oracle’s Senior Director Product Management CX Cloud, will share examples and insights from companies who have done it - how they've created a single immersive experience and turned that into revenue; and how key technologies such as IoT, augmented and mixed reality, predictive analytics, and robotics is shaping the future of innovation in customer service.