Oracle Sales Cloud Customer Data Management (CDM) helps organizations consolidate account and contact data from multiple sources, standardize addresses, resolve duplicate record issues, and ensure a best version customer profile that sales reps and sales managers can trust.
Oracle Sales Cloud’s exceptional data quality management capabilities help companies drive increased revenue, improve operational efficiency and provide uniform customer data throughout the customer lifecycle:
- Customer Master - Consolidate and maintain one, accurate customer view from multiple sources that can be shared across multiple systems.
- Data Quality - Cleanse, match, and dedupe records and validate addresses using Oracle's Enterprise Data Quality.
- Data Enrichment - Add new account and contact records or additional details for existing records using Oracle’s Data as a Service.
- Data Protection - Prevent unauthorized use of confidential and sensitive information.
Objective
The objective of this bootcamp is to enable Partners to implement CDM effectively.
Event fee
This event is free for Oracle Partners.
When registering for this event you will be asked to login using an Oracle corporate single sign-on account. Partners can verify existing accounts or create new accounts using their business email address on the Oracle PartnerNetwork portal. Please note that only business email addresses are accepted for registration to our events.
CDM Overview and Basic Concepts
Typical Data Governance Scenarios
CDM & DaaS Strategy & Roadmap
CDM Functional Deep Dive - Part 1
- CDM TCA II Data Model
- CDM End User Flow
- CDM End User Flow - Lab
- CDM Data Steward Flow
- CDM Data Steward Flow - Lab
CDM Implementation Concepts - Part 1
- CDM Implementation Design Decisions
- CDM Foundation Initial Setup
- CDM Foundation Initial Setup - Lab
CDM Implementation Concepts - Part 2
- CDM Basic Data Model Extensibility
- CDM Basic Data Model Extensibility - Lab
- CDM Advanced Data Model Extensibility
- UI Personalization
- UI Personalization - Lab
CDM Implementation Concepts - Part 3
- CDM File Import & Export
- CDM File Import & Export - Lab
CDM Functional Deep Dive - Part 2
- Managing Hierarchies
- Managing Hierarchies - Lab
- CDM DQ Concepts and Functionalities
- CDM DQ Concepts and Functionalities - Lab
- CDM DQ Setup and Personalization
- CDM DQ Setup and Personalization - Lab
CDM Implementation Concepts - Part 4
- CDM Survivorship
- CDM Survivorship - Lab
- CDM Address Validation & Verification
- CDM Address Validation & Verification - Lab
- Geography Hierarchies
- Geography Hierarchies - Lab
CDM Implementation Concepts - Part 5
- CDM Data Integration
- CDM Data Integration - Lab
CDM Implementation Concepts - Part 6
- DaaS D&B Integration
- DaaS D&B Integration - Lab
CDM Implementation Concepts - Part 7
- BI & Reporting
- BI & Reporting - Lab
Typical project Structure Phases & Roles
Mandatory Prerequisite
Participant has had to attended at least one of the below events:
- Oracle Sales Cloud: Administration Essentials (+ Oracle Sales Cloud: Application Composer and Integration)
- Oracle Sales Cloud: Administration Essentials Ed 2 (+ Oracle Sales Cloud: Application Composer and Integration)
- Oracle Sales Cloud: Application Composer and Integration (+ Oracle Sales Cloud: Administration Essentials Ed 2)
- Oracle Sales Cloud 2016 Implementation Essentials (Based on Sales Cloud Learning Subscription, important topics are Implementing Sales Cloud and Integrating Sales Cloud)
- Oracle Sales Cloud Implementation Workshop For Partners.