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Do you know – 29% of banking customers have posted a complaint about the service of their bank or credit union. 87% of bank customers find their banks’ use of social media boring, annoying, or unhelpful. 52% of consumers believe that their banks’ use of social media is ineffective. Most Brands agree to be thankful for the amazing opportunity social media affords them – until a crisis hits. Just a post or complaint by a customer can trigger a firestorm of negative online sentiment about your brand. Join us for the seminar on Dec 14 to learn how to handle the social crisis management and response. Seats are limited -Reserve yours today!
2:30 p.m.
Registration
2:45 p.m.
Welcome Remarks
3:00 p.m.
Social Media Intelligence for Financial Markets Ronald Chu Oracle Digital Prime Sales Representative Oracle Hong Kong
3:15 p.m.
Demo Sharing Victor Chu Senior Digital Solutions Consultant Oracle Hong Kong
3:45 p.m.
Q&A
4:00 p.m.
Event End
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