The Oracle Product Development team is pleased to invite your Customer Experience (CX) Practice to a 5-day functional, hands-on Oracle Service Cloud (formerly RightNow) Implementation Workshop.
This Invite-Only hands-on workshop will be delivered by Oracle Development at No-Fee to Partners.
It consists of live presentations, live demos, and hands-on laboratory exercises.
IMPORTANT: A fully executed Oracle Cloud Services Training Addendum is required for this workshop. If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum.
What will we cover
This 5-day functional workshop will cover the following topics:
- Customer Portal Overview
- Contact Management
- Incident Management
- Answer Management
- Initial Setup
- Service Administration
- Agent Desktop
- Mail
- Extensibility
- Chat
- Feedback
- Analytics
- Interfaces
- Knowledge Base Management
Workshop Format
- Approximately 4 hours of web presentations per day
- Live web Q&A with the Oracle Product Development Team during the workshop
- Access to Oracle Cloud Partner community forum
- Attendees will be provided with access to a Service Cloud training environment during (and for a limited time after) the training week
Audience:Participants should have experience in implementing and extending CRM applications.
Expected Outcome
- Attendees will learn how to implement Oracle Service Cloud Functional