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Today’s CX Leaders are faced with many challenges – and through the crisis – many opportunities. The crisis of protecting against disruptive industry forces has meant change is the new norm. Some organisations are reimagining the Customer Experience by prioritising creating emotional connections with customers and employees. Others by unlocking the value of data. Through both strategies, a reinvention of the business model can emerge. Join us for an interactive discussion with our guest speaker, Chris Law, Head of Strategy for Foxtel’s Customer Experience Group and Kristi Mansfield, Oracle’s Director CX Strategy & Transformation. You will learn the why, what and how Foxtel has created new customer-led business models for a future-fit business.
12:00 p.m. – 12:25 p.m.
Registration and Canapes/Drinks
12:25 p.m. – 12:30 p.m.
Welcome and Introduction
12:30 p.m. – 1:10 p.m.
Why Brand Experience MattersBen Bars, co-founder and Head of Agency, WE ARE UNITY
1:10 p.m. – 1:20 p.m.
Employee Experience: Taking it beyond the basicsRyan Wilkan, Oracle
1:20 p.m. – 1:45 p.m.
Lunch Service
1:45 p.m. – 2:00 p.m.
Coffee/tea and Dessert, Q&A, Wrap Up and Prize Draw
2:00 p.m.
Event concludes
2:00 p.m. – 2:30 p.m.
Optional. Stay behind for a demonstration of Oracle HCM Cloud solutions
Ben Bars Co-founder and Head of Agency WE ARE UNITY
Biography: Ben Bars is the co-founder and Head of Agency at We Are Unity, an organisation that helps companies to unite, so that they can transform and become who they want to be. Ben has spent the past 15 years partnering with brands around the world like Virgin, Rolls Royce, Foxtel, Cathay Pacific, KFC, Westpac and Medibank. Helping them not only to articulate, but also align commercial focus for their Vision, Brand and Culture.
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