On Demand Training: Oracle Service Cloud Technical Implementation Workshop
Oracle is pleased to inform you and your Customer Experience (CX) Practice to a 5-day technical, hands-on Oracle Service Cloud (formerly RightNow) On Demand Workshop. This hands-on workshop is being offered by OPN Enablement at No-Fee to Partners. It consists of recorded presentations, ldemos, and hands-on laboratory exercises.A fully executed Oracle Cloud Services Training Addendum is required for this workshop. If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum.
What is covered
This 5-day workshop covers the following topics:
- Customer Portal
- Create pixel perfect, branded and customized web customer service experiences
- Best practices on using widgets, syndication, customizing styles and behaviors
- Enable mobile web customer service experiences
- Versioning and accessibility
- Add-In
- Setup developer templates for rapid creation of custom add-ins to extend capabilities of the Agent Desktop
- Developer mode and debugger to quickly diagnose problems when creating add-ins
- Automate the agent desktop and interact with data from your custom add-in
- General Integration
- Connect Common Object model and Data Integration APIs
- ROQL to query the Service Cloud for the data integration
- Custom objects and meta-data to support dynamic integration scenarios
- WebServices, Custom Process Models, Integrations with Oracle Applications and Cloud
You will be provided with access to an Oracle Cloud Environment in order to complete the workshop exercises, details will be included in your confirmation notification.
Audience
Participants should have experience in implementing and extending CRM applications. Desired skill set includes: Siebel or RightNow implementation experience, proficiency in a programming language (Java, .NET, PHP etc.) and knowledge of web services technologies like AJAX, CSS3, XML, SOAP
Expected Outcome
- Attendees will learn how to implement Oracle Service Cloud Functional
Workshop Format and Access
- 20 hourss of recorded presentation
- self-study activities
Register here to request access
FeesThese workshops are free for Oracle Partners
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