Enterprise Communications Academy at Oracle OpenWorld 2017

8:00 a.m. - 9:00 a.m.

Registration and Breakfast

9:00 a.m. - 9:45 a.m.

GENERAL SESSION
Journey to the Cloud

Discover new strategies and solutions for a successful journey to the cloud. Oracle's vision gives customers flexibility to leverage traditional datacenter, hybrid cloud and pure cloud models for their communications, customer engagement and monetization services. Learn how customers are preparing for the journey by transitioning from highly customized engagements to repeatable and standardized approaches that leverage embedded best practices.

Anthony Daley, Group Vice President, Worldwide Sales

9:45 a.m. 10:15 a.m.

Network Infrastructure Product Update

Attend this session to learn about exciting new products and features that are being added to Oracle's industry-leading communications products.

Eric Rapisarda, Senior Director Product Management and Strategy, Oracle Communications

10:15 a.m. 10:45 a.m.

Advanced Communications Security

New government-grade security features added to Oracle products give IT managers new weapons to fend off cyberthreats. Learn how to enable and deploy these new features in your network.

Madhu Mathiyalagan, Product Manager, Oracle Communications

10:45 a.m. - 11:00 a.m.

Networking Break

11:00 a.m. - 11:45 a.m.

Optimizing Enterprise Contact Center with Oracle Solutions

A panel of enterprise communications architects will illustrate how Oracle solutions have helped them optimize their contact center networks. Case studies include a large multinational contact center network in the financial services industry with strong security requirements.

Sattwik Gavli Download , Product Management & Strategy, Oracle Communications

11:45 a.m. - 12:30 p.m.

How Open Architectures and APIs are Modernizing Call Recording

Open, API-driven architectures are transforming enterprise call recording infrastructures, reducing complexity while simplifying integration with analytics and business applications. This session describes how Oracle's recording solution can help modernize the contact center and streamline compliance initiatives.

Risa Eldridge, Senior Product Manager, Oracle Communications

12:30 p.m. - 1:30 p.m.

Networking Lunch

1:30 p.m. - 2:00 p.m.

Engaging the Digital Customer

The rising consumer demand for real-time, contextual, mobile engagement, coupled with enterprises' shortcomings in meeting customer expectations, requires urgent and strategic action. Modernize Your Customer Experience.

Mayank Choudhary Director, Product Marketing, Oracle

2:00 p.m. - 2:45 p.m.

Introducing Live Experience Cloud

Today's empowered customers are redefining their "ideal experience", one that is mobile-first and an engagement that is personalized and proactive. Live Experience Cloud helps companies deliver in-app experiences that improve customer loyalty and turn service calls into sales opportunities. Contextual data, business insights and real-time capabilities help you deliver right engagement, at the right time, using the right channel

Boris Selitser, Senior Director, Product Management, Oracle

2:45 p.m. - 3:00 p.m.

Break

3:00 p.m. - 3:30 p.m.

Demo

See how Oracle Live Experience Cloud can help you deliver meaningful in-app experiences that are personalized, proactive and contextually aligned with individual customer journeys. Improve customer satisfaction and drive better business outcomes.

3:30 p.m. - 4:00 p.m.

Use Cases

Hear about real world customer and use cases

Amitha Pulijala Director, Product Management, Oracle

8:00 a.m. - 9:00 a.m.

Registration and Breakfast

9:00 a.m. - 9:45 a.m.

General Session:
Journey to the Cloud

Discover new strategies and solutions for a successful journey to the cloud. Oracle's vision gives customers flexibility to leverage traditional datacenter, hybrid cloud and pure cloud models for their communications, customer engagement and monetization services. Learn how customers are preparing for the journey by transitioning from highly customized engagements to repeatable and standardized approaches that leverage embedded best practices.

TBD

9:45 a.m. - 10:15 a.m.

New Monetization Models Arising from Digital Transformation

Learn how digital transformation and a heightened emphasis on customer experience are changing how enterprises deliver and monetize their offerings. Uncover findings from recent Oracle research on the emergence of new pricing models, including key drivers, most in-demand strategies, and important considerations in selecting monetization solutions.

Jean Lawrence, Director Product Marketing, Oracle

10:15 a.m. - 10:45 a.m.

Customer Case Study: Monetizing SaaS Financial Services on a Global Scale

Learn how Intuit is using Oracle Billing and Revenue Management to expand global subscription sales of its flagship QuickBooks Online product through direct, partner and agent channels. Using sophisticated time-based testing functionality, Intuit is ensuring repeatable and reliable monetization of financial cloud services for its business and partner subscribers. The solution's high level of scalability and flexibility coupled with support of multiple regions, currencies and languages will enable Intuit to move to a single global platform. Intuit speakers will describe how they selected Oracle from a field of competitors, how they've deployed the solution, what use cases they are addressing, and best practices they've learned.

Edmund Cheng Product Manager, Intuit

10:45 a.m. - 11:00 a.m.

Networking Break

11:00 a.m. - 11:30 a.m.

Customer Case Study: Monetizing Connected Cars

Learn how Concentrix is enabling the automotive industry to launch the next generation of connected vehicle services with agile monetization and a differentiated customer experience.

David Cook,Vice President, Connected Cars, Concentrix

11:30 a.m. - 12:00 p.m.

Customer Case Study: Transitioning to Everything as a Service

Discover how Cisco is undergoing a digital transformation from providing products to selling everything as a service. Learn how Oracle's monetization capabilities are enabling them to support a wide variety of use cases across their business.

Murali Saravu, Enterprise Architect, Cisco Systems Inc

12:00 p.m. - 12:30 p.m.

Introducing Oracle Monetization Cloud

Learn how Oracle Monetization Cloud enables enterprises and digital service providers to develop recurring revenue streams and deeper customer relationships through subscription commerce. Agile rating, discounting, and billing capabilities support flexible offerings using any combination of measurable metrics. View a demonstration and experience how web-based user interfaces faciliate rapid offer design, intuitive configurations, effective subscriber support, and streamlined automation of business processes.

Robb Fink, Vice President, Sales Consulting, Oracle

12:30 p.m. - 1:30 p.m.

Networking Lunch