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Move Your Enterprise into the NOW Economy Position your organization to succeed in the NOW Economy. To do this, you need to continuously hone your technical skills and stay abreast of important developments in customer experience, communications infrastructure, collaboration and digital business solutions. Created to be focused, rich and stimulating, the Enterprise Communications Academy gives you a vital learning experience. We invite you to join the Academy to network with your peers, meet with Oracle technical and product experts, see live product demonstrations and attend informative sessions designed to help you make the most of your technology investments in the NOW Economy. Session & Agenda:
REGISTRATION We invite you to join us for the Enterprise Communications Academy at Morton’ Steakhouse San Diego. The Academy is free of charge. Spaces are limited, don't miss out and register now! Please feel free to forward this invitation to your colleagues. CONTACT Contact lindsey.alberi@oracle.com for more information about the Enterprise Communications Academy or your local representative. We look forward to seeing you at the Enterprise Communications Academy on Wednesday, May 3rd.
08:00 a.m. – 09:00 a.m.
Registration and Welcome Breakfast
09:00 a.m. – 09:30 a.m.
Enterprise Communications in the NOW Economy The Oracle Communications portfolio of open, enterprise-class communications solutions is powering business transformation, helping companies thrive in the NOW Economy. Enterprises are reinventing customer experiences, boosting employee collaboration and productivity, generating new revenue streams and unleashing innovation with secure, reliable and ubiquitous communications.
09:30 a.m. – 10:00 a.m.
Digital Business: Generating Revenue from Subscription Services and the Internet of ThingsFrom century-old automobile manufacturers to cutting edge start-ups, all types of enterprises are launching digital services to generate new recurring revenue streams, engage more customers, and improve productivity. This session describes how businesses are monetizing subscription services and orchestrating the Internet of Things across new B2B and B2C digital services.
10:00 a.m. – 10:15 a.m.
Break
10:15 a.m. – 10:45 a.m.
Improve Employee Productivity with Cloud-based Unified Communications and CollaborationFriction-free collaboration between employees, partners, customers and other constituents takes a dramatic leap forward with the arrival of cloud-based UC&C services. New Oracle solutions provide a flexible blueprint for seamless services that reduce overall cost of collaboration. We'll review use cases for the new Oracle UCC Cloud service in a range of industries and regions.
10:45 a.m. – 11:30 a.m.
Strategies for Enhancing Contact Center Performance and Improving Customer ExperiencesCommunications middleware delivers powerful controls that can improve contact center reliability, ensure compliance and improve customer experiences. Oracle middleware for SIP and WebRTC communications is being deployed in a range of demanding large-scale contact center networks. This session describes practical middleware solutions to recover from dropped calls, reduce costs and enhance customer experiences.
11:30 a.m. – 12:00 p.m.
Optimizing Performance, Security and Reliability in Real-Time Communications NetworksDiscover how deploy and optimize Oracle session delivery solutions in large UC and contact center networks. This session describes how Oracle E-SBCs can be complemented by session management and network monitoring products to improve performance and reliability, simplify operations and strengthen security.
12:00 p.m. – 02:00 p.m.
Closing Remarks and Networking Lunch
10:00 am
Networking breakfast
11:00 am
Panel discussion and Q&A Thomas Kurian, EVP, Oracle
2:30 pm
4:00 pm
Keynote: Surpassing Expectation with Oracle's Customer Service Thomas Kurian, EVP, Oracle
5:45 pm
Partner Keynote: Offerring Robust Solutions for Today John FPO Smith, CEO Delloite
Chris Tonas Vice President, Mobility and Development Tools, Oracle
Biography: Chris Tonas is Vice President of the Mobility and Development Tools organization at Oracle. Mr. Tonas has spent his career focused on helping developers be more productive, with 18 years at Oracle and more than 20 industry years focused on tools, frameworks, and platform.
Mr. Tonas is responsible for the development and go-to-market for Oracle's Mobile Suite along with the cloud and on-premise Development Tools for the greater Oracle platform. His organization supports the application development efforts of Oracle's customers as well as those for internal teams, like the Oracle Fusion Applications, and participate in numerous open source activities in the Java, Apache, and Eclipse communities.
Vikas Anand Sr. Director, Integration Products, Oracle
Biography: Vikas Anand, Sr. Director, Integration Products at Oracle. He leads overall product management & strategy for Oracle SOA Suite and Integration Cloud Service. Mr. Anand leads a team of seasoned Product Managers in charge of Oracle Fusion Middleware integration products:Integration Cloud Service, SOA Suite, BPEL, Service Bus, B2B, Stream Explorer, MFT, API Management, Oracle SOA Suite for Healthcare, Adapters for Cloud and Applications integration etc.
Since joining Oracle in 2003, Mr. Anand has held various positions in product development, product management and strategy positions in different geographies. Prior to Oracle, Mr. Anand has worked in product & project development, and IT in Fortune 100 firms. In these roles he worked across diverse domains like Supply Chain Integration, Sales & Marketing Automation, Global Marketplaces & Industry verticals. He also developed software products as a part of a startup.
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