Oracle Field Service Cloud Implementation Bootcamp for Partners
This 5 day training is designed to provide implementation individuals with the knowledge and skills to implement Oracle Field Service Cloud Service. Consultants will learn more about configuration and integration with Oracle Field Service. This is a bootcamp based activity where you will be able to apply the learning to future consulting engagements through a series of highly engaging presentations, interactive configuration and development exercises.
For a deeper insight into what you will learn during the day, please view details on the Agenda Tab.
Places are restricted to 4 individuals per partner and will be allocated on a first come, first served basis. Number of available places is limited. Oracle reserves the right to decide on the acceptance of registrations.
Audience
Individuals in a mixed functional & technical implementation consulting role.
Hardware requirements
This workshop requires attendees to provide their own laptop with Wi-Fi and installed the latest version of web browser (Chrome, Firefox, IE).
Registration Information
In order to submit your registration you will be asked to login using your OPN (Oracle PartnerNetwork) account credentials. In case you do not have an OPN account please review the information available on the
Oracle PartnerNetwork portal on how to create the account. This process will also ensure your certifications are aligned to your company ID.
Oracle Field Service Cloud Implementation Bootcamp for Partners
Monday – Day 1
Time | Topic | Comments |
09:30-09:45 | Welcome & Introductions |
09:45-10:30 | OFSC Overview | What is Field Service Management? What is OFSC? Underlying Principles |
10:30-10:45 | BREAK |
10:45-12:30 | Modules, Architecture & Implementation Methodology | Module Descriptions, followed by “A day in the life” OFSC Architecture Implementation Methodology |
12:30-13:30 | LUNCH |
13:30-15:00 | OFSC System Demo & Exercises | Environment refresh Resource Tree Work Area Work Area Views Split Screen Menu Tabs |
15:00-15:15 | BREAK |
15:15-16:30 | OFSC System Demo & Exercises Part 2 | User Menu Activity Detail Screen (Overview) Hints Filters Mobile |
Tuesday – Day 2
Time | Topic | Comments |
09:30-11:00 | OFSC Entities: Resources & Exercises | Resource Types Work Zones Work Skills Resource info |
11:00-11:15 | BREAK |
11:15-12:30 | OFSC Entities: Resources & Exercises Part 2 | Locations Shifts & Calendars Inventory Teamwork Building the Resource Tree |
12:30-13:30 | LUNCH |
13:30-15:00 | OFSC Entities: Users & Exercises | User Types User Configuration Login Policies |
15:00-15:15 | BREAK |
15:15-16:15 | OFSC Entities: Activities & Exercises | Activity Types Work Skill Conditions Time Data Inventory / Equipment Links |
16:15-17:00 | OFSC Entities: Inventory & Exercises | Inventory Types & Moving inventory Triggers |
Wednesday – Day 3
Time | Topic | Comments |
09:30-11:00 | Capacity / Quota Management & Exercises | Capacity Categories Time Slots Display Business rules Resource Settings |
11:00-11:15 | BREAK |
11:15-12:30 | Capacity / Quota Management & Exercises Part 2 | Setting Quota bucket settings Setting Quota |
12:30-13:30 | LUNCH |
13:30-15:30 | Screen configuration: Properties/Display & Exercises | Properties Screen Configuration Action Management Themes |
15:30-15:45 | BREAK |
15:45-16:30 | Company Configuration | Oracle Maps / External Map Layers Display Settings Business Rules Statistic Parameters |
16:30-17:00 | Glossary & Languages & Exercises | Glossary & Internationalisation Languages |
Thursday – Day 4
Time | Topic | Comments |
09:30-11:00 | Routing & Exercises | Concepts Routing plans Immediate Activity Assignment Sequential Routing Applying Filters |
11:00-11:15 | BREAK |
11:15-12:00 | Location | HTML5 GPS & LBS Telemetry (Resource trace & real time) Compliance |
12:00-12:30 | Dashboards & Exercises | Dashboards (add, remove, modify) |
12:30-13:30 | LUNCH |
13:30-14:00 | Reporting / Data extract & Exercises | Reports (standard reports & settings) Schedule Reports Daily Extracts (entities & field extracts) |
14:00-15:00 | Outbound Notification & Exercises | Notification Triggers Message Scenarios and Steps |
15:00-15:15 | BREAK |
15:15-16:30 | Collaboration & Exercises | User/Resource Mapping Collaboration groups Helpdesks |
16:30-17:00 | Forecasting | Concepts Data Sets |
Friday – Day 5
Time | Topic | Comments |
09:30-11:00 | OFSC APIs SDK Overview | Introduction to integration, and how OFSC is accessed via the APIs. Purpose and capabilities of the API’s |
11:00-11:15 | BREAK |
11:15-12:30 | OFSC APIs SDK Overview Part 2 | Purpose and capabilities of the API’s (Part 2) |
12:30-13:30 | LUNCH |
13:30-15:00 | ‘A Day in the Life’ via OFSC APIs & Exercises | Live demonstration of how APIs actually work. |
15:00-15:15 | BREAK |
15:15-16:00 | ‘A Day in the Life’ via OFSC APIs & Exercises Part 2 | Live demonstration of how APIs actually work. |
16:00-16:30 | Wrap up & Course Assessment | Wrap up what we have learned on the training and a 10 question assessment |