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21 de Abril, 2016
18:00 hrs - 21:30 hrs
L´Osteria
4 avenida, 10-41, zona 10
Ciudad de Guatemala
Guatemala
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La movilidad ha cambiado por completo la forma en la que interactuamos con el mundo.
La mayoría de las compañías de servicios financieros piensan que están entregando una experiencia de Customer Experience de "Buena a Excelente", sin embargo de acuerdo a Forrester’s 2014 Customer Experience Index, sus clientes creen que es aceptable.
Los responsables de las áreas de Ventas, Marketing y Servicios se han convertido en los líderes de la transformación digital que requieren las organizaciones para responder de manera rápida al mercado.
En Oracle lo acompañamos a transitar estos cambios. Por eso queremos invitarlo al evento
Oracle CXperts
para que conozca cómo puede proporcionar una experiencia positiva y conectar con su cliente - a través de todos los canales y en todo el viaje.
¡Conozca las últimas tendencias que lo ayudarán a competir en la era del cliente digital!
Regístrese ahora para reservar su lugar. Cupos limitados.
Agenda
21 de Abril, 2016
16:30 hrs
Acreditación y Bienvenida
17:00 hrs
Experiencia al cliente: Tendencia o Moda?
Mariano Montero, Sales Manager for Oracle Sales Cloud
17:30 hrs
Servicio al Cliente Omnicanal
Luis Castro, Sales Manager for Oracle Service Cloud
18:00 hrs
Estrategia de ventas a otro nivel
Claudia Holzer, CX Sales Consultant
18:30 hrs
Empresa socialmente Integrada(Marketing, Social, Service)
Jeremy Fonseca, CRM Sales Consultant
19:00 hrs
Cena
21:30 hrs
Cierre del Evento
May 6, 2013
10:00 a.m.
Networking Breakfast
11:00 a.m.
Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle
2:30 p.m.
Break
4:00 p.m.
Keynote: Surpassing Expectation with Oracle’s Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle
5:45 p.m.
Partner Keynote: Offering Robust Solutions for Today’s ChallengesJohn FPO Smith, CEO, Delloite
May 7, 2013
10:00 a.m.
Networking Breakfast
11:00 a.m.
Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle
2:30 p.m.
Break
4:00 p.m.
Keynote: Surpassing Expectation with Oracle’s Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle
5:45 p.m.
Partner Keynote: Offering Robust Solutions for Today’s ChallengesJohn FPO Smith, CEO, Delloite
May 8, 2013
10:00 a.m.
Networking Breakfast
11:00 a.m.
Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle
2:30 p.m.
Break
4:00 p.m.
Keynote: Surpassing Expectation with Oracle’s Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle
5:45 p.m.
Partner Keynote: Offering Robust Solutions for Today’s ChallengesJohn FPO Smith, CEO, Delloite
Speakers
Mark Hurd
President, Oracle
As one of the world's largest enterprise technology companies, Oracle has more than 390,000 customers in 145 countries and annual revenues of $37.1 billion. The company engineers hardware and software to work together in the cloud and in customer data centers—from servers and storage, to database and middleware, through applications.
Thomas Kurian
Executive Vice President, Product Development, Oracle
Mr. Kurian has been with Oracle since 1996, holding various product management and development positions. Prior to joining Oracle, Mr. Kurian worked in London, Brussels, and San Francisco as a consultant with McKinsey and Company, an international management-consulting firm, serving clients in the software, telecommunications, and financial services industries.
Highlights
Agenda
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