|Dr Reggie Bradford|
SVP, Product Development, Oracle
Former Founder & CEO of Vitrue
Veteran technology and management executive Reggie Bradford is SVP of Product Development for Oracle, where he brings more than 20 years of experience across technology, Internet and marketing sectors. Prior to joining Oracle, he was founder and CEO of Vitrue, where he developed the company into the leading provider of social marketing publishing software for global brands and agencies. Vitrue was acquired by Oracle in May 2012 and is now a wholly-owned subsidiary of Oracle.
During his tenure at Vitrue, he led a team that worked with many of the world's premier global brands such as McDonald's, Procter & Gamble, NBC Sports and American Express, as well as more than 75 agencies worldwide. The Vitrue SRM platform collectively managed its clients' more than one billion social connections in more than 100 countries across 4,500 social accounts. Bradford received several accolades including E&Y Entrepreneur of the year in 2012 and MIT Distinguished Entrepreneur in 2013.
Prior to founding Vitrue, Bradford served as President and board member of TANDBERG Television, an organization of more than 400 employees and more than $100 million in revenues. During his tenure, he led the company to a 40 percent annual growth rate, successfully integrated two major acquisitions, and led the global repositioning of the brand, which was acquired by Ericsson. Bradford also served as the President and CEO of N2 Broadband, the leading provider of open-platform, on-demand entertainment solutions which was acquired by TANDBERG in 2005. Among his many industry accolades and awards, Bradford was named one of Television Week's "10 to Watch" for 2005 and one of the top 10 Entrepreneurs of the Year in 2010 by Business to Business.
Bradford also has extensive marketing-management experience, serving as Chief Marketing Officer at WebMD from 1998 to 2000, including its acquisition by Healtheon. As such, he helped guide company growth from 40 to 4,000 employees and received more than $2 billion in funding. During his tenure at WebMD, Reggie was instrumental in defining interactivity on the web as an early pioneer of social communities. Additionally, he has held various marketing and management positions with Miller Brewing Company.
Bradford received a BBA in Finance from the University of Georgia and an MBA from Emory University. He serves on numerous advisory and non-profit boards including Mana Health, BrightWhistle, Elemental Technologies, SoloHealth and The Brandery. Bradford resides in Atlanta, Georgia, with his wife Holly and their six children.
|Dr Catriona Wallace|
Flamingo Pty Ltd
Dr Catriona Wallace is a Customer Experience Futurist and Chief Executive of three Sydney-based businesses, Fifth Quadrant, ACA Research and Flamingo Pty Ltd.
Fifth Quadrant is a Customer Experience Strategy, Design & Research firm, ACA Research is a Market Research company and Flamingo is a Vendor Relationship Management (VRM) and Customer Experience platform.
Regarded as one of the top speakers on Customer Experience globally, Catriona has a PhD in Organisational Behaviour, is Adjunct Faculty at the AGSM and is a well published author and academic.
She is also the founder of three not-for-profit businesses: Indigo Express; Kids In Philanthropy; and Out and Up, an employment program for women prisoners, asylum seekers and refugees.
Catriona led Fifth Quadrant to being awarded the 2013 NSW Medium Sized Business of the Year and the overall NSW Business of the Year in the Telstra Business Awards and is a Finalist in the 2013 Telstra Business Women's Awards. Catriona also recently hosted the Julia Gillard in Conversation with Anne Summers sell out events.
|Dr David Rock|
Dr. David Rock coined the term 'NeuroLeadership' and is the director of the NeuroLeadership Institute, a global initiative bringing neuroscientists and leadership experts together to build a new science for leadership development. He co-edits the NeuroLeadership Journal and heads up an annual global summit. He has written many of the central academic and discussion papers defining the NeuroLeadership Field.
David is the author of the business best-seller 'Your Brain at Work' (HarperBusiness, 2009), as well as 'Quiet Leadership' (Harper Collins, 2006) and the textbook 'Coaching with the Brain in Mind' (Wiley & Sons, 2009). He blogs for the Harvard Business Review, Fortune Magazine, PsychologyToday and the Huffington Post, and is quoted widely in the media about leadership, organizational effectiveness and the brain.
David is also the founder and CEO of NeuroLeadership Group, a global consulting firm with operations in 24 countries, helping large organizations operationalize brain research to develop better leaders and managers. Academically, David is on the faculty and advisory board of Cimba, an international business school based in Europe, and a guest lecturer at many universities including Oxford University's Said Business School. He is on the board of the BlueSchool, an initiative in New York City building a new approach to education. He received his professional doctorate in the Neuroscience of Leadership from Middlesex University in 2010. Originally Australian, he now lives in New York City with his wife and two young daughters.
Lauren Anderson is the Community Director for CollaborativeConsumption.com, having played an instrumental role in building the global Collaborative Consumption movement, named by TIME as one of the '10 Ideas That Will Change The World.'
Over the last two years, Lauren has been a radar for the growing worldwide trend, researching the latest examples for International book editions of What's Mine is Yours including the UK and Brazil, and building a global network of ambassadors for the movement. She is a leading source of strategic knowledge for global entrepreneurs, journalists, and venture capitalists who want the latest market insights and best practices to stay ahead of the curve on new goods and services in the market.
Lauren is a highly skilled public speaker and workshop facilitator, who has delivered keynotes in Europe, United States, South America and Australia for organizations such as SXSW Interactive, Fast Company, GigaOm, UNEP Future of Sustainable Lifestyles and Entrepreneurship, CPA Australia and the Brightest Young Minds Summit. Her presentations focus on how the latest collaborative technologies will influence the way we live, create, and consume.
Lauren curates a bi-weekly 'Collaborative Entrepreneurs' column getting inside hot ventures from Airbnb to TaskRabbit. Her work and thinking has appeared in Fast Company, Big Issue UK, Shareable.net, The Age Australia, ABC Radio Australia, Clar?n, Westline, Canadian PROFIT Magazine, Mundo Estranho, Sustainable Industries Magazine, McGill Daily and In:genius.
She holds a Bachelor of Creative Industries and Graduate Certificate in Philanthropy and Nonprofit Studies from Queensland University of Technology.
Recent presentations include Chosun Biz Smart Cloud Show 2012 in Seoul, Korea, the Airbnb of Anything panel at SXSW in Austin, TX, Fast Company Innovation Uncensored and GigaOm Green:Net in San Francisco, CA, UNEP/ Wuppertal Institute Future of Sustainable Lifestyles and Entrepreneurship Conference in Cologne, Germany, Shared Transportation in Brazil Conference in Sao Paulo, Brazil, Gloucester Rural Women's Gathering in Gloucester, Australia, Shareable's Share:NYC in New York City, NY, and Asamercadeo 4th International Marketing Conference in Medellin, Colombia.
Founder & CEO of MathMarketing
Author of "The Leaky Funnel"
As a young marketing graduate, Hugh Macfarlane set out to learn what truly great B2B marketing looked like. What he found was frustrating. Thought leadership from academia and business writers was almost exclusively confined to consumer markets. And practitioners were often either engineers having fun, consumer marketers spending money with little expectation of a return, or sales people who had retired hurt.
As a now slightly less-young marketer, Hugh has gained the kind of experience only acquired by personally making every B2B mistake, at least once.
In his last real job, Hugh was responsible for the Internet business of Digital Equipment Corporation in the South Pacific. At Digital, Hugh's team of sales/marketing, technical support and consulting personnel helped Digital's customers and partners capitalise on the potential of the Internet and its commercial capabilities. In doing so, Hugh grew Digital's annual revenues from this segment from $2 million to $35 million over 18 months.
Hugh holds a Bachelor of Business Marketing Degree, attained Certificate Practicing Marketing (CPM) status and Fellowship of the Australian Marketing Institute.
He has learned from, and provided advice to, some extraordinary individuals over the last 20 years. They have been investors, Boards, CEOs, Directors of Sales or Marketing, and other senior managers of global and local corporations, leading in their fields of IT and telecommunications. He has also learned enormously from contemporary thought-leaders who have shared their wisdom through books and papers.
Hugh has personally led over 300 marketing growth projects in five continents, and trained B2B marketers throughout Asia Pacific, Europe and North America via Funnel Academy. MathMarketing and its partners have also helped many leading and aspiring businesses to develop a clear plan for growth with Funnel Camp.
Hugh's passion is aligning Sales and Marketing to the way businesses buy. He is the author of The Leaky Funnel, the founder and CEO of MathMarketing, and a widely published writer and speaker on all matters 'funnel.'
General Manager, Service Delivery Infrastructure
Westpac Banking Corporation
Gary Sim is responsible for Westpac Group’s technology infrastructure. This includes delivery of telecommunications, end user devices, computer platforms and data centres. Gary’s scope is global and includes all of Westpac Group’s brands and its major infrastructure outsourcing agreements such as IBM, Telstra and Oracle.
Gary has over 30 years experience in technology working with the large financial services companies and also with major technology suppliers. He has held senior positions in the Commonwealth Bank of Australia, IBM, Seimens Business Services and Fujitsu.
Gary’s achievements span operational and transformation improvements across the technology industry:
Westpac Banking Corporation is Australia’s oldest bank founded in 1817. It has over 12 million customers, 38,000 staff, A$670 billion in assets and a market capitalisation of A$61.6 billion. The Westpac business covers Australia, New Zealand and the near Pacific with representative offices in New York, London, Singapore, Hong Kong, Beijing and Mumbai.
- At Westpac, Gary has led the infrastructure team through the merger with the St George Bank, expansion into Asia and a disciplined program to improve the reliability, responsiveness and efficiency of technology.
- At CBA he managed technology infrastructure, where he achieved significant improvements in the reliability and effectiveness of technology, resulting in outages declining significantly from 30 to 3 per month on average.
- At IBM he transformed the approach to telecommunications services creating an improved strategic relationship with Telstra
- At Seimens, Gary created infrastructure outsourcing services which resulted in a significant contract with a large Australian manufacturer.
- At Fujitsu he created and developed the Storage Managed Service for the Australian market which resulted in a major outsourcing arrangement with Qantas.
Manager, Product Process & Policy Support
Product & Markets
National Australia Bank
Anthony Micomonaco is the Product Process and Policy Support Manager. He has been an employee of NAB for over 15 years, working across a number of organisational transformation and change programs. Anthony is accountable for bringing to life the simple idea of a single source of truth for all consumers of information.
The need arose while defining ways to supports employees to deliver the right customer experience and delivering consistency within a complex and regulated environment that has an extensive product and service offering.
National Customer Experience Practice Manager, NEC Australia
With 14 years’ experience in the Customer Experience and Customer Relationship Management (CRM) IT sector,Nigel’s experience spans governance, strategy, advice and delivery, and stakeholder and people management required to deliver customer experience transformations for organisations. He is particularly interested in how an organisation’s business vision can be mapped to delivery of great business transformation.
Nigel joined NEC Australia after an extensive and varied career in Oracle, which included consulting to the bank, utility and government sectors. As an employee of NEC, he’s pleased to be part of an organisation which understands networking and contact centre technologies along with IT and Customer Experience solutions.
Nigel leads the NEC Australia Customer Experience practice.
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