Oracle Services Parts Planning LifeCycle Management Seminar
Exclusive Live Event
5:00 PM~~7:20 PM~~(GMT-07:00) Pacific Time (US & Canada)~~March 23, 2015~~March 23, 2015
5:00 PM~~March 23, 2015
2015-03-23 17:00:00
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March 23, 2015
5:00 PM - 7:20 PM
Oracle Arena
7000 Coliseum Way, Oakland, CA 94621
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Leverage Best Practices and Technology in Service Supply Chain Operations to
Increase Customer Satisfaction, Reduce Spares Inventory, Minimize Cost to Serve,
and
Maximize Profitability
Service can become both a competitive differentiator and significant profit driver in manufacturing and other industries where service level agreement compliance is critical. Effective customer support requires having the right parts on hand, in the right location, to meet the demand, whether a company is maintaining production equipment, servicing equipment sold to customers, or providing aftermarket spare parts sales. Many leading companies are focusing on extracting more value from service operations by optimizing service parts planning.
Join
Graham Reid, Oracle Sun service parts director, Oracle and Inspirage as they reveal how leading
companies are streamlining and optimizing service parts management with:
Parts forecast segmentation
Effective use of part chains
New product introduction and end of life management
Spare parts planning and replenishment
Depot repair and effective repair operations
Service contracts
Warranty management
Agenda
May 5
May 6
May 7
May 8
May 5, 2013
10:00 a.m.
Networking Breakfast
11:00 a.m.
Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle
2:30 p.m.
Break
4:00 p.m.
Keynote: Surpassing Expectation with Oracle's Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle
5:45 p.m.
Partner Keynote: Offering Robust Solutions for Today's ChallengesJohn FPO Smith, CEO, Delloite
May 6, 2013
10:00 a.m.
Networking Breakfast
11:00 a.m.
Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle
2:30 p.m.
Break
4:00 p.m.
Keynote: Surpassing Expectation with Oracle's Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle
5:45 p.m.
Partner Keynote: Offering Robust Solutions for Today's ChallengesJohn FPO Smith, CEO, Delloite
May 7, 2013
10:00 a.m.
Networking Breakfast
11:00 a.m.
Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle
2:30 p.m.
Break
4:00 p.m.
Keynote: Surpassing Expectation with Oracle's Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle
5:45 p.m.
Partner Keynote: Offering Robust Solutions for Today's ChallengesJohn FPO Smith, CEO, Delloite
May 8, 2013
10:00 a.m.
Networking Breakfast
11:00 a.m.
Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle
2:30 p.m.
Break
4:00 p.m.
Keynote: Surpassing Expectation with Oracle's Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle
5:45 p.m.
Partner Keynote: Offering Robust Solutions for Today's ChallengesJohn FPO Smith, CEO, Delloite
Speakers
Mark Hurd
President, Oracle
As one of the world's largest enterprise technology companies, Oracle has more than 390,000 customers in 145 countries and annual revenues of $37.1 billion. The company engineers hardware and software to work together in the cloud and in customer data centers—from servers and storage, to database and middleware, through applications.
Thomas Kurian
Executive Vice President, Product Development, Oracle
Mr. Kurian has been with Oracle since 1996, holding various product management and development positions. Prior to joining Oracle, Mr. Kurian worked in London, Brussels, and San Francisco as a consultant with McKinsey and Company, an international management-consulting firm, serving clients in the software, telecommunications, and financial services industries.
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