Oracle RightNow CX Cloud Service 2012 Implementation Boot Camp
The Oracle RightNow Implementation Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.
What will we cover
The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.
By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.
Learn To-
Customize the application appearance using workspaces, agent scripting and workflow
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Create staff management configurations
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Design knowledge workflows and answer management
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Create custom data objects and overall system configuration competency
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Configure and customize analytics
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Work with chat and co-browse
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Create and customize customer portal assets
Audience
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Administrator
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Application Developers
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Architect
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Functional Implementer
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Project Manager
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System Administrator
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System Analysts
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System Integrator
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Technical Administrator
Additional Information
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For more details on the agenda and environment requirements please click here.
- Participants are required to bring their own laptop. Please see the Workstation Requirements tab for more details.
Duration
This will be a 10 business days (in class) boot camp.
Fees
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2011 GBP (inclusive of taxes)
In order to submit your registration you will be asked to login using your OPN (Oracle PartnerNetwork) account credentials. In case you do not have an OPN account please see the Profile badging step-by-step guide for partners on how to create the account.
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| Event Details:
Apr 28 - May 9, 2014
9:00 AM – 5:00 PM Oracle Office Reading
Oracle Parkway, Thames Valley Park,
Reading, Berkshire RG6 1RA
United Kingdom |
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