Customer journey mapping and experience design are among the most powerful tools customer-centric organizations have for innovating and offering differentiated experiences and driving cross-functional alignment and action. We have run a number of customer/prospect facing CX Design workshops where participants can gain firsthand knowledge of an emerging, human-centered approach to customer experience design.
Following on from the success of these sessions we are now offering the opportunity for Partners to get up-to-speed with the format for these sessions. We will also explain the steps involved for Partners to be able to run these sessions for your own customers and prospects in the future.