Prerequisite Training/Knowledge:
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Basic understanding of at least one other related Oracle CRM/CX product implementation (Siebel, Eloqua Marketing Cloud, RightNow CX Cloud Service, etc).
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Deep knowledge of general Social Media Marketing/Management practices and guidelines
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Recommended Certifications:
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Specialized in a Customer Experience (CX) related product
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Passed the Oracle Social Relationship Management PreSales Specialist Assessment Exam
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Recommended pre-reading and online training is available on the Oracle SRM Knowledge Zone