Oracle RightNow Implementation Specialist Boot Camp
The Oracle RightNow Implementation Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.
What will we cover
The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.
By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.
Learn To
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Customize the application appearance using workspaces, agent scripting and workflow
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Create staff management configurations
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Design knowledge workflows and answer management
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Create custom data objects and overall system configuration competency
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Configure and customize analytics
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Work with chat and co-browse
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Create and customize customer portal assets
Audience
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Administrator
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Application Developers
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Architect
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Functional Implementer
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Project Manager
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System Administrator
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System Analysts
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System Integrator
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Technical Administrator
Duration
10 business days (in class)
Fees
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2097 RON (taxes included)
In order to submit your registration you will be asked to login using your OPN (Oracle PartnerNetwork) account credentials. In case you do not have an OPN account please see the Profile badging step-by-step guide for partners on how to create the account.
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| Event Details:
Sep 08 - September 19, 2014
9:00 AM – 6:00 PM Oracle Partner HUB at Omnilogic
I. Gh. Duca Street, no. 46, Building B1, 1st Floor
Otopeni,
Romania |
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