Many of today’s customers seek their own answers and guide their own buying journeys – so how do you know when it’s time to engage them and close the sale?
Join our live Webcast to discover how you can drive up to eight times higher online conversion rates by proactively engaging customers with the right information, at the right time, through the right channel.
Agenda Topics
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Driving revenue by engaging customers at the point of need
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Nurturing greater customer lifetime value with proactive service
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Implementing improvements to service delivery
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Accelerating issue resolution with greater customer knowledge
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Reducing service costs and improving agent efficiency
Don’t miss this opportunity to see how companies like Overstock, Shutterfly, and DISH improved online conversion rates and increased customer satisfaction in four simple steps.