Take a Journey from Your Customer’s Point of View
Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have for innovating and offering differentiated experiences to drive cross-functional alignment and action.
Join us for this interactive workshop to learn a human-centred approach to customer experience design - from the customer’s point of view.
This workshop will provide participants with a hands-on approach to mapping customer journeys and using maps to design experiences that deliver both customer and business value.
Through engaging with peers and expert coaches, you will learn first-hand how to use journey mapping to diagnose customer experience issues; identify opportunities; and design experiences that meet your customer expectations whilst delivering on brand promises.
Attend this invitation-only workshop to learn:
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How to introduce Journey Mapping into your organisation
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What the most powerful tool for customer-centred strategy & action is and how to use it
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How to immediately action within your organisation
Still not convinced to register? Ask yourself these three questions:
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Are you currently leading or involved in Customer Experience transformation initiatives?
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Are you looking to innovate, and differentiate yourself from your competitors?
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Do you want to design valuable experiences for your customers, leading to profitable returns for your business?
If you answered YES to any of these questions you should register today to secure your seat at this FREE event.
Please note: In order to maintain a small, interactive forum, seats to this workshop are strictly limited. To register, click on the REGISTER button. Should you need registration assistance or more information please contact us on 1300 362 801 (Australia) or 0508 555 230 (New Zealand).