Exclusive Live Event 1:48 AM~~1:48 AM~~(GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London~~April 28, 2015~~April 30, 2015 1:48 AM~~April 28, 2015 | 28 - 30 April 2015 |
| Hotel Pullman
London St Pancras 100 - 110 Euston Road
London, NW1 2AJ
United Kingdom |
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| Modern Business Summit, Presented by Oracle The technologies used in personal lives are now changing the world of business and enabling new approaches to Finance, HR and Customer Experience. Over three days, Modern Business Summit, Presented by Oracle will explore how this transformation is set to affect your organisation – with demonstrations, expert insights, networking opportunities and more. - Tuesday – Finance and Operations in the Cloud
- Wednesday – Human Resources in the Cloud
- Thursday – Marketing, Sales, Service, and Social in the Cloud
Finance and Operations in the Cloud, April 28, 2015
Modernise your back office Are you ready for the Cloud? Are you ready to capitalise on fundamental technological, behavior, and market shifts? Are you reimagining your business, your practices, and your experiences?
Join us on April 28, 2015 for Finance and Operations in the Cloud to find out how to leverage the cloud to drive superior enterprise performance with dramatically less investment. Experts from Oracle as well as industry-leading companies will show you how to: - Place analytics at the core of your transactions
- Meet the demands of your global organisation
- Empower your workforce with social collaboration and mobile solutions
Don’t miss this opportunity to get the inside track on the latest trends. You will be able to pitch your questions to experts, get hands-on with the latest tools and technologies, and share success stories with your peers. Agenda | | 08:30 | Registration and Networking, Modern Business Lounge |
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| 09:30 | Welcome and Introductions
Mark Newton, Vice President - Applications, UK and Ireland Commercial Industries, Oracle |
| | 09:40 | Business Transformation Driven By Finance Transformation
Jeff Henley, Executive Vice Chairman, Oracle
Modern CFOs don't just leverage digital technologies to innovate and grow the business; they also recognise and embrace their potential as the next big lever to increase business agility, optimise SG&A efficiency, and engage a new generation of employees. In this keynote, Oracle Vice Chairman Jeff Henley shares how Oracle is modernising its Finance function with cloud, big data, mobile and social technologies, to strengthen its strategic impact on the business and position Oracle for continued success in the Digital Age. |
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| 10:15 | Realising Finance Transformation
Mark Hulyer, Partner and UK Oracle Practice Partner, Deloitte
CFO turnover, business reorganisations and major transactions have triggered significant re - evaluations of Finance capabilities in many organisations. For the organisation to be successful in a rapidly changing environment, it is critical for Finance to go beyond transaction processing and take a strategic role in the organisation. With practical insights from their customers who will be on stage with them, Deloitte will unravel the benefits of modern finance. |
| | 10:35 | Refreshments and Networking, Modern Business Lounge |
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11:00 | Panel Discussion: Transforming Finance for the Digital Age
Jeff Henley, Executive Vice Chairman, Oracle
Richard Piercy, Group Chief Information Officer, UBM
Andrew Blake-Herbert, Group Director Communities and Resources, London Borough of Havering
Heather Hobden, Director, Strategy & Process Improvement, American Express
Mark Hulyer, Partner and UK Oracle Practice Partner, Deloitte
Matthew Robinson, VP Enabling Functions Programme, Pearson
Finance leaders discuss what it takes to drive a modern finance organisation in today's Digital Age
Moderator: Mark Newton, Vice President - Applications, UK and Ireland Commercial Industries, Oracle |
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12:15 | Lunch and Networking, Modern Business Lounge |
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| Finance Transformation Track | Finance Enabling the Business Track |
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13:30 | Transform Your Business with a Modern ERP
Dan Weiss, Financial Controller: Shared Services, Ladbrokes
Rupert Haines, VP Finance UK Region and Global Operations, Oracle
Are your back-office systems designed to enable your organisation’s success? Join this session to learn the new rules for Digital Age finance that will help you meet the demands of your global enterprise, from how to deliver insight to everyone, to where to engage your workforce with social collaboration and mobile solutions. | Control Spend and Deliver Savings
Andrew Spence, ERP Sales Consulting Manager, Oracle
Jenny Saward, Managing Director, EMEA, Enrich
According to the Hackett Group, reducing cost is the #1 priority for procurement leaders. Join this session to learn how technology can help you achieve immediate and long-term savings. |
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14:00 | Powering Modern Finance
Adrian Griffiths, Partner KPMG
Gartner predicts that by 2017, 80% of finance functions will have adopted Software as a Service. How is your finance function responding in this rapidly changing world? KPMG introduces KPMG Powered Finance, the first solution to market that delivers an end-to-end, Cloud enabled finance transformation. | Practical Opportunities for CFO's to Drive Value. Leveraging Digital
Christopher Wright, Managing Director, Accenture
The role of the CFO is becoming more strategic and impactful , driven by changing expectations of key stakeholders and opportunities provided through digital technologies. This talk examines the changing role of the CFO, and focuses on practical ways to leverage digital technologies to drive value. |
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14:30 | Accelerate Your Planning Process Jennifer Toomey, Senior Director, Business Analytics Product Marketing
Elaine McKechnie, Group Head of MIS, Baxters
World-class planning and budgeting is now within easy reach of businesses of every size—with no IT infrastructure investments and with minimal IT resources. Find out how you can get off your spreadsheets and drive greater participation and alignment in planning across the enterprise—leading to more-accurate forecasts and profitable growth. | Empower Modern Project Management Dee Houchen, Senior Director of Product Marketing for ERP applications, Oracle Phil Wilson Senior Vice President , InoApps
Managing projects is all about taking charge of your people, budget, and time. Join this session to learn how you can supercharge your projects. |
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15:00 | Refreshments and Networking, Modern Business Lounge |
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15:30 | Finance Departments Need Literacy as well as Numeracy Wayne Heather, Director Oracle, Business Analytics Product Group
It’s not just about the numbers – stakeholders want them put into context. Find out how modern enterprise reporting tool provides collaboration facilities so that staff can enrich the numbers with meaningful commentary through integrated, secure and purpose-built document management functionality. | Empowering the Modern Value Chain: Achieving Supply Chain Excellence in the 21st Century Maha Muzumdar
Vice President Supply Chain, Products & Cloud Marketing Business Group, Oracle
Today’s rapidly changing business environment and technology landscape is dramatically transforming supply chains -- creating new growth opportunities and new challenges for companies. Companies that leverage the synergy between supply chain best practices and modern technologies will be the most successful and enjoy a sustainable competitive advantage in the 21st century. This presentation will outline key supply chain pillars of excellence and how new technologies such as social, mobile, analytics, and cloud are helping companies transform traditional supply chains into modern value chains for sustainable competitive advantage. This session will discuss how leading companies are transforming their supply chains for success. |
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16:00 | Agile and Connected Finance in the Digital World
Steve Morton, Oracle Documents Cloud Serivce, Business Development Director, EMEA, Oracle
What does Cloud - and specifically “Platform as a Service” - offer as a capability to finance as a function and to the business as a whole? Learn how consumer cloud-based services that enable the sharing of electronic content - such as documents, scanned images, photos video, and drawings - can help your business not only address compliance, but also support organic and M&A growth strategies | The Cost of Non-compliance Dirk Momont, Senior Sales Director, MDM and GRC Applications, Oracle
Over 80% of organisations believe inaccurate data costs them money, and that accurate data is essential for preserving a positive brand image. Do you know how much the quality of your data is costing your business? In this session, discover how you can improve data quality across your organisation. |
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16:30 | Panel Discussion: Winning the War for Finance Talent: A Game Plan for the Digital Age
Michael Skinner, Director, PwC
Peter Simons, CIMA
Stephen Ibbotson, ICAEW
This discussion panel will examine the significant technology changes that have impacted the finance function; discuss how finance teams are impacted by the current digital drivers; and examine the key rules and best practices that CFOs can leverage to attract into and retain the best people in the Digital Age. |
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17:00 | Drinks Reception and Networking, Modern Business Lounge |
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Human Resources in the Cloud, April 29, 2015
Modernise Human Resources Are you ready for the Cloud? Are you ready to capitalise on fundamental technological, behaviour, and market shifts? Are you reimagining your business, your practices, and your experiences?
Join us on the April 29, 2015 for Human Resources in the Cloud to find out how to deliver innovation within a modern HR environment. Experts from Oracle and other industry leaders will show you how to create an organisation that is: - Talent-centric — Find, develop, and retain the best people
- Social and Collaborative — Integrate social to enable teamwork
- Insightful — Provide workforce intelligence for every department
- Mobile and Engaging — Make it easy to work from any device
You will also have the opportunity to visit the Cloud Clinic to get all of your cloud questions answered, in 1-2-1 sessions. Please note that Cloud Clinic Slots are not guaranteed and confirmation of your attendance at a clinic will be given prior to the event date.
Don’t miss this opportunity to get the inside track on the latest trends. You will be able to pitch your questions to experts, get hands-on with the latest tools and technologies, and share success stories with your peers. Agenda | | 08:30 | Registration and Networking, Modern Business Lounge |
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| 09:30 | Welcome and Introductions
Dan Woolstone, HCM Solutions Director, Oracle
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| | 09:35 | Employee 2025
Stewart Monk, UK Sales Director, HCM, Oracle Corporation, Oracle
What constitutes a future digital strategy for organisations today and what is the relevance to employees? This discussion focuses on the considerations you should be making today for future of work. The key tenants of social, collaboration, mobile and information are positioned with real life examples. Interactive and offering real insight this session will make for some thought provoking content as you consider your HR technology choices |
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| | 10:15 | Oracle @ Oracle , Running HR in the Digital Age
Robert Cortenraad, VP Human Resources, Oracle
John Lewis, Senior Director Compensation & Benefits EMEA, Oracle
Oracle is a global technology company that has always sought talent at the cutting edge of technology. Attracting and developing lots of clever people from programmers to software engineers to sales managers is a complex talent challenge but for Oracle nothing new. However, over the past few years there have been two significant transformation challenges. Phase 1 - Driving business efficiency through process simplification, standardisation, centralisation and automation. Phase 2 – Scaling the business through an aggressive acquisition strategy. The company has successfully absorbed over 100 companies including large companies like Peoplesoft and Sun Microsystems, in addition to numerous smaller niche providers. How can these acquisitions add real value to the business? What impact have these changes made to the ways in which talent is managed at Oracle? Having fully embraced the Cloud , what does this mean for the skills required by the business? Robert and John will demonstrate how Oracle manages these challenges as it seeks to innovate, grow and integrate the world’s enterprise software provider. They will also focus on how Oracle uses tools and metrics to drive its business forward. |
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| 10:45 | Vinyl in a Digital Age: There are no shortcuts to creating a deep-seated service culture
Peter Flade, Managing Partner, Gallup
Peter will reveal what lies at the heart of a rich life, what great employers do that others don’t and how this can underpin a dynamic service culture. Peter is a managing partner at Gallup. He works with ambitious and compassionate companies and leadership teams that try to make the most of their people and relationships with customers. |
| | 11:30 | Refreshments and Networking, Modern Business Lounge |
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12:00 | Living with the Cloud Marie-Anne Morgan, VP, Human Resources International, Elizabeth Arden
Ruth Robshaw, Manager HRIS International and UK & Ireland Payroll, Elizabeth Arden
Nick Eastwood, Director, Oracle HCM Lead, Deloitte
What is life like for organisations running HR in the cloud 3 years after implementation? Elizabeth Arden implemented their Oracle HCM Cloud solution in 2012 and talk about their experience as an ongoing cloud customer – what has worked well, what hasn’t worked so well. They will provide a balanced view of how an Oracle HCM Cloud Solution has worked out for them and their business. |
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12:40 | The Neuroscience of Performance Management - Why rating people doesn’t work - Jacqui Grey, Managing Director, Europe The NeuroLeadership Institute
Dr Jacqui Grey of the Neuroleadership Institute will be presenting the latest research on Performance Management and why Ratings systems don’t work. She will draw upon the work of some of the world’s leading social neuroscientists including Carol Dweck on Fixed and Growth mindset and on Case study organisations who have done away with rankings altogether and who credit Neuroscience as having informed their decision making process. These include Juniper Networks, GAP, Microsoft and more. The Neuroleadership Institute is currently working with over 50 organisations, researching what is best practice for different types of organisation. One thing is clear – there is no silver bullet, nor one size fits all solution. You will be encouraged to share where you are on the journey and to network and discuss your views with other leading HR professionals. It promises to be a lively debate. |
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13:15 | Lunch and Networking, Modern Business Lounge |
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14:15 | Innovation and Individuality in the Oracle Cloud
Andy Camelford, HCM Sales Consulting Director, Oracle
As more organisations look to adopt cloud technologies, vendors will highlight the power of a common shared platform, utilising standard process, delivering an identical solution across their entire cloud community to benefit from shared innovation. This clearly offers benefit and efficiency to both customer and service provider but we are not all the same. Every organisation will need to accommodate within their cloud platform unique elements to maintain compliance, differentiate their employee proposition or to meet a crucial business need. What is Oracle bringing to the market to support this uniqueness and whilst still providing the innovation and agility the cloud market expects? |
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15:00 | Macmillan - HCM Cloud Transformation Journey
Stephen Cohen, Head of Business Support Solution, Macmillan Science and Education
Organisations face challenges every day to answer essential questions about their workforce. The consequences are multi-fold. In this session, you will learn how Macmillan overcame this by a well-defined global HCM transformation programme implementing Oracle HCM Cloud. |
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15:45 | Refreshments and Networking, Modern Business Lounge |
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16:15 | Living with the Cloud - Customer Panel Session
Richard Summerfield, Group HR Director, JT Group
Tom McElroy, Macmillan Publishing
Paul Grant, VP HCM Applications, InoApps
Matt Keen, Group Head of People and Organisation Effectiveness, Endava
Rosemary Hodgson, Lead HR Lead , Cheshire West and Chester Council
Moderator: Andy Campbell, HCM Strategy Director, Oracle
So having considered your options and planned your approach to the cloud, what is it actually going to be like? Listen to our customer panel share their experiences about transitioning to the cloud, why they took the steps that they did, what the journey was like and some of the benefits that they have realised. There is nothing quite like sharing the understanding of similar organisations who have already ‘been there and got the t shirt’! The reality of living with the Cloud may actually be different from what you originally thought and planned for. Your organisation may need to change in ways that you might not have even considered. Understand the lessons learnt by organisations like yourselves and how they might do things differently in the light of experience. An invaluable session to finish the day |
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17:00 | Closing remarks
Stewart Monk, UK Sales Director, HCM, Oracle |
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17:30 | Drinks Reception and Networking, Modern Business Lounge |
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Marketing, Sales, Service, and Social in the Cloud, April 30, 2015
Using the latest technologies to transform Customer Experience Join us for Marketing, Sales, Service, and Social in the Cloud on 30th April, to see how social, mobile and cloud technologies can help you deliver the level of customer experience that differentiates brands and breeds loyalty. You will learn: - How to deliver exceptional customer experiences with the latest tools and technologies
- How customer experience trends are evolving, with crucial insights from industry experts
- How leading organisations have transformed customer experience, with real-world success stories
Don’t miss this opportunity to get the inside track on the latest trends. You will be able to pitch your questions to experts, get hands-on with the latest tools and technologies, and share success stories with your peers. Agenda | | 08:30 | Registration and Networking, Modern Business Lounge |
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| 09:15 | Welcome and Introductions
Steve Elsham, Senior Director, CX Applications, Oracle
Welcome and introduction to a day full of hints, tips, best practices and thought provoking content designed so that you leave the conference equipped with relevant and practical actions to improve your organisation's CX! |
| | 09:30 | Inside the Consumer Mind
Philip Graves, Consumer Behaviour Consultant
With lot's of talk about digital disruption, changes in consumerism and the empowered customer; Philip offers up valuable insights into how and why consumers behave the way they do and how, by understanding some of the main principles of psychology and behavioural instincts it is possible to make decisions about CX that work with those behaviours rather than against them. |
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| 10:00 | CX Action Leadership
Brian Curran, VP, Customer Experience Strategy and Design, Oracle
How do you create empathy for your customer and find moments during in their journey where you can intervene with innovative experiences to drive incremental value? Using the knowledge of digital disruption, big data, IoT and the Cloud how could you amplify that innovation? Just two of the questions Brian asks (and answers) in this fast paced session that’ll give you an ‘edge of your seat’ journey to a vision of CX in 2020! |
| | 10:30 | Refreshments and Networking, Modern Business Lounge |
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11:00 | Customer Keynote - Digital DNA
Matthew D Guest, Lead EMEA Digital Strategy practice, Deloitte |
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11:40 | Digital Disruption - Aligning Sales and Marketing
Joyce Boland, Vice President, Divisional SaaS Marketing EMEA, Oracle
Mark Newton, Vice President - Applications, UK and Ireland Commercial Industries, Oracle
Hear first hand from two of our VPs how the world's largest enterprise software company has embarked on its own Sales and Marketing transformation, what we've learned so far and what this journey to Modern means for our sales and marketing organisation. |
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12:10 | Panel Discussion: CX in Action
Neil McFarlane, Managing Director of TH March
Philip Graves, Consumer Behaviour Consultant
Alex Love, Managing Director, Enigen UK
Moderator: Brian Curran, VP, Customer Experience Strategy and Design, Oracle
A session guaranteed to deliver actionable insights for CX best practice. Join the Managing Director of high end jewellery retailer and insurance broker TH March, consumer psychologist Philip Graves and others for a discussion about the type of people, processes and technology organisations need to be able to deliver brand differentiating CX in the 21st century |
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12:30 | Lunch and Networking, Modern Business Lounge |
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| TRACK 1 - SERVICE | TRACK 2 - SALES | TRACK 3 - MARKETING |
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13:30 | Three Steps Ahead
David Lopes, Director Customer Experience
Who’s driving the digital agenda at your organisation? How realistic is that agenda, what are the barriers and are you digital disrupting or digitally disrupted? Do you have a good perspective of how your brand is seen by customers, the press, by employees? How well does your organisation experiment, how quickly do you change, how do you compare competitively? David tackles all the important questions that the self-aware customer service organisation must know the answers to. | Sales Transformation
Steve Elsham
Senior Director, CX Applications, Oracle
What does it take to stay competitive in today’s market? The ability to increase and improve margins has a direct impact on the bottom line but traditional ways managing sales teams make this a challenge. To create a high performing sales engine, there are a few key areas that can truly impact the overall business. It starts with maximising the effectiveness of what you have, doing the right analysis on the business, and deploying the right resources. Join us for a session on how you to identify the few critical areas of business to truly transformation your sales organisation and business. | The New Digital Dialogue
Sylvia Jensen, Senior Director of EMEA Marketing, Oracle
Modern Marketers are transforming traditional customer interactions into a new digital dialogue. They are taking advantage of digital access to online research, opinion, and social networks by creating engaging conversations and building personal relationships. Discover how to turn suspects into advocates using behaviours, actionable data, social listening, personas, and personal profiles to create ideal customers. |
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14:00 | Customer Showcase and Q&A
Alex Love, Managing Director, Enigen UK
Ruth Genelazo, Head of Customer Services, Moonpig.com
Moderator: Brian Curran, VP, Customer Experience Strategy and Design, Oracle
Hear the Moonpig.com Customer Service journey, and how they have overcome service challenges and approaches to create a distinctive brand that inspires people to celebrate life’s journey by creating brilliant moments. Then take the opportunity to ask them about their experiences through a Q&A panel | Leading Growth: The CSO's Playbook
Mark Levinson, Service Director, Sales Operations Strategies, Sirius Decisions
As a Sales Leader, you have constant pressure to grow your business. What's the best way to put something into action? Your growth strategy should focus on five critical areas of transformation. The CSO Playbook is a framework to identify and implement a strategy across these different areas. | TalkTalk Business: Lead Management challenges licked with LIP – TTB’s Lead Improvement Programme
Andrew Freeman, Chief Executive Officer, CRM Technologies
Modern Marketing in the Digital age is difficult – especially if it is not executed on a solid foundation of technology, process and a liberal dose of Sales alignment. CRM Technologies client, TalkTalk Business is a business broadband, telephone, mobile phone and IT support provider. TalkTalk Business were an early adopter of marketing automation technology, however they recognised that in order to really execute on their strategy for lead generation and conversion they need to take a step back before they could move forward.
In this session Andrew will discuss why they instigated the “LIP” initiative, the approach they took and the challenges they faced in moving TalkTalk Business to a Best-In-Class modern marketing organisation.
You will learn:
- Why executive sponsorship at the highest level is important, and how to get it
- How to agree, design and create a solid end-to-end Lead Management Process
- How to move marketing towards a buyers journey based model
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14:30 | Fast and Furious - Mapping the Customer Journey in Just 30 Minutes
Matt Bateson, CX Strategy Director, Oracle
Toby Baker, CX Solution Consulting Manager, Oracle
Jen’s needs to hire a car to get to her best friend’s wedding. Join us, (and Jen) to map the customer experience journey she takes as she searches, selects and uses the hire car. Normally run as a 3-hour journey mapping workshop, this taster session will have you on your toes as you follow Jen and identify the people, processes and technology that impact her experience. Along the way, we’ll help you map the areas that worked well, and not so well for Jen. Making it possible to hone in on the priority investment areas that would have delivered ‘a-ha’ moments for her, while introducing you to the principles of customer experience journey mapping and the value it can bring to your business. | Social Selling Era
Kevin Scott
Senior Marketing Director EMEA, LinkedIn
The way customer purchase has drastically changed. They now control the buying cycle and engage with sales on their terms, typically much later than ever before. In addition, the average B2B opportunity no longer has just one decision maker; it's typically a cross functional team. But, sales organisations can leverage the power of Social Selling to connect with their customers earlier in the cycle and across the organisation. Join us for Social Selling session with LinkedIn to learn about the benefits of Social Selling, practical tips on getting your team up and running, and how you can work with marketing to get support for your Social Selling campaigns. | Content in Context
Nard Linders, Solution Consultant, B2B Marketing, EMEA, Oracle
In this session we will discuss how the changes in Search, Social and Email Marketing are shifting content marketing from infrequent thought leadership pieces into high volume, micro-relevant pieces that collectively create measurable value at low cost. |
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15:00 | Refreshments and Networking, Modern Business Lounge |
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15:30 | Customer Centric Differentiated Service
Jeff Power, Customer Experience Manager, Paddy Power
Operating in a highly competitive sector, PaddyPower is all about providing a differentiated experience for its customers; whether that's for their gaming experience or the support they receive. Join Jeff as he takes us through this very real journey to customer service excellence; from landing the right solution, sweating the asset, evolving and adapting usage through to future plans for Chat leadership. Here's how a solid, long standing customer-vendor relationship delivers the goods. | Customer Case Study: Engineering Customer Experience and CRM Through Technology
Alex Love, Managing Director, Enigen UK
Caroline Dale, Head of Commercial Services & Process, Aggregate Industries
John Curtis, Chief Operations Officer, Global Payments | Data Management and Activation
Beth Burns, Principle Sales Consultant, Oracle
Modern Marketers rely on data-driven marketing solutions to deliver more personalised customer experiences across every channel—helping attract and retain the ideal customers who become brand advocates. Discover how to aggregate, enrich, and analyse all your customer data on a single data management platform. |
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16:00 | Customer Case Study – ASOS
Stuart Concannon, ASOS | Fast and Furious - Mapping the Customer Journey in Just 30 Minutes
Matt Bateson, CX Strategy Director, Oracle
Toby Baker, UK CRM Consulting Manager, Oracle
Jen’s needs to hire a car to get to her best friend’s wedding. Join us, (and Jen) to map the customer experience journey she takes as she searches, selects and uses the hire car. Normally run as a 3-hour journey mapping workshop, this taster session will have you on your toes as you follow Jen and identify the people, processes and technology that impact her experience. Along the way, we’ll help you map the areas that worked well, and not so well for Jen. Making it possible to hone in on the priority investment areas that would have delivered ‘a-ha’ moments for her, while introducing you to the principles of customer experience journey mapping and the value it can bring to your business. | Personalised Communication
Jon Stanesby, Oracle
Modern Marketers are unifying marketing resources to create a single, centralised view that provides the insights they need to truly understand how customers interact with brands. Discover how to simplify marketing and personalise every customer experience to increase engagement, advocacy, and revenue across all of your marketing channels. |
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17:00 | Drinks Reception and Networking, Modern Business Lounge |
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| STAY CONNECTED #ModernCloud | Oracle is committed to promoting a corporate culture that is centered on integrity, accountability and ethical business conduct., please click here for important ethics information regarding this event. | |
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