Oracle Customer Experience Journey Mapping Workshop

Exclusive Live Event

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December 9, 2014
8:00 AM - 1:00 PM

The Ritz-Carlton Chicago
160 E. Pearson St.
Chicago, IL 60611

Look Through Your Customers’ Eyes To Learn How They See Your Customer Service.

Join Oracle, Forbes and fellow Customer Service Leaders for a half-day learning session that includes both a Customer Experience Journey Mapping Workshop and an insider preview of Forbes’ Insights Service Leaders Survey. Learn what 300+ Service VP’s say about Modernizing Customer Service.

Participate in a hands-on, Customer Experience Journey Mapping Workshop where you will:

Hear live from Forbes analysts as they reveal final results from the Forbes Insights Executive Survey
Discover where your company sits on the Customer Service Maturity Curve and what you can do to stay ahead
Receive a free report of Forbes survey results when published (for attendees at the workshop events only)
Uncover your top customer service issues and challenges
Identify CX opportunities and solutions to transform your business
Deliver experiences that create real value for your customers

Reserve Your Spot Today. Click on the Register for Event button or call 1.800.820.5592 ext 12853.

Agenda

May 5

May 6

May 7

May 8

May 5, 2013

10:00 a.m.

Networking Breakfast

11:00 a.m.

Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle

2:30 p.m.

Break

4:00 p.m.

Keynote: Surpassing Expectation with Oracle’s Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle

5:45 p.m.

Partner Keynote: Offering Robust Solutions for Today’s ChallengesJohn FPO Smith, CEO, Delloite

May 6, 2013

10:00 a.m.

Networking Breakfast

11:00 a.m.

Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle

2:30 p.m.

Break

4:00 p.m.

Keynote: Surpassing Expectation with Oracle’s Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle

5:45 p.m.

Partner Keynote: Offering Robust Solutions for Today’s ChallengesJohn FPO Smith, CEO, Delloite

May 7, 2013

10:00 a.m.

Networking Breakfast

11:00 a.m.

Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle

2:30 p.m.

Break

4:00 p.m.

Keynote: Surpassing Expectation with Oracle’s Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle

5:45 p.m.

Partner Keynote: Offering Robust Solutions for Today’s ChallengesJohn FPO Smith, CEO, Delloite

May 8, 2013

10:00 a.m.

Networking Breakfast

11:00 a.m.

Panel Discussion and Q&A
Thomas Kurian, Executive Vice President, Oracle

2:30 p.m.

Break

4:00 p.m.

Keynote: Surpassing Expectation with Oracle’s Customer Service Suite
Thomas Kurian, Executive Vice President, Oracle

5:45 p.m.

Partner Keynote: Offering Robust Solutions for Today’s ChallengesJohn FPO Smith, CEO, Delloite

Speakers

Mark Hurd
President, Oracle

As one of the world's largest enterprise technology companies, Oracle has more than 390,000 customers in 145 countries and annual revenues of $37.1 billion. The company engineers hardware and software to work together in the cloud and in customer data centers—from servers and storage, to database and middleware, through applications.

Thomas Kurian
Executive Vice President, Product Development, Oracle

Mr. Kurian has been with Oracle since 1996, holding various product management and development positions. Prior to joining Oracle, Mr. Kurian worked in London, Brussels, and San Francisco as a consultant with McKinsey and Company, an international management-consulting firm, serving clients in the software, telecommunications, and financial services industries.

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