Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Customer journey mapping and experience design are among the most powerful tools customer-centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action. Through engaging with peers and expert coaches, participants will gain first- hand knowledge of an emerging, human-centred approach to customer experience design: from the customer’s point of view.

This interactive workshop will include:

What participants will learn:

The most powerful tool for customer-centred strategy, and how to introduce journey mapping into your organisation for immediate action.

For more information on this event, please contact your Account Manager.